Cruise- Digital Experience Specialist

We are looking for committed and positive individuals with the passion to deliver a fantastic experiences onboard the brand new, Aroya Cruises.

Join us for this exciting opportunity to be a part of the most incredible Digital Experince Department at sea on the first-ever Saudi Arabian cruise line!

Must have full STCW and availbilty

Knowledge of the Arabic language is beneficial but not essential

The Digital Experience Specialist is responsible for supporting the digital journey of guests and crew onboard by managing and enhancing various digital touchpoints. This role plays a vital part in ensuring a seamless digital experience throughout the cruise.
A proactive approach is essential for driving revenue and delivering an extensive and efficient excursion program. They must excel in problem-solving, conflict resolution, and guest service while maintaining a collaborative and positive team environment.

SKILLS

-Demonstrates strong command of both verbal and written communication skills in English. Proficiency in Arabic is desired.
-Experience in customer service or support role onboard cruise ships, preferably in a digital environment.
-Capable of addressing issues effectively, making timely decisions, and developing appropriate solutions.
-Must be able to work and excel in a team environment and individually.
-Strong understanding of user experience (UX) principles and best practices.
-Excellent problem-solving skills and the ability to troubleshoot technical issues-Strong communication and interpersonal skills to effectively interact with guests and team members

-A passion for the hospitality industry and a commitment to providing exceptional guest service.

-Ability to work collaboratively within a team and adapt to a fast-paced environment.