SHORE EXCURSIONS ASSOCIATE

Set sail on a new career with Carnival, and help us bring the FUN to life aboard one of our fantastic vessels around the world! We’re looking for dedicated individuals to join us as Shore Excursions Associates!

As part of our Carnival Adventures Team Shore Excursions Associates are integral parts of our guest’s vacation experience. Our Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with ability of converting guest interactions into an excursion sale. Additionally, the Shore Excursions Associates are effective and efficient in marketing strategies and able to execute tactical plans to reach department financial targets. Shore Excursions team ensures that our guests have the best possible experience on their excursions by maintaining the highest possible product quality and safety.

As with all of our team members, you’ll be a highly visible member of the team, and will constantly interact with our guests and helping them with questions. The vacation experience we promise our guests will start with you!

Job Functions:

Execute tactical plans to achieve revenue and sales targets.
Liaise with Operations and Revenue Team to maximise revenue.
Employs effective marketing strategies.
Promote, explain, and sale tours to guests before they go ashore.
Partake in , and monitor the Shore Excursion Program.
Handle guest complaints and queries.
Achieve Guest Satisfaction Targets (TGEM).
Promote and process Carnival MasterCard applications.
Maintain professional working relationships with Tour Operators.
Assist with the dispatch of all shore excursions, Pier and Lounge dispatch.
Participate in all safety drill and trainings as required.
Follow all environmental and ECP policies and procedures.

Minimum Requirements:
Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines
Excellent command of the English language, both verbal and written. Additional languages are a plus.
Experience and competence in Sales
Understanding of marketing and promotion methods
Understanding of revenue, analytics and ability to interpret ships revenue targets and performance.
High level of computer skills including Microsoft packages
A good understanding of revenue responsibility
Drivers licence preferred
Ability to Swim and partake in adventure activities.
Excellent verbal and written communication skills
Approachable and a good listener,
Enjoy working in a small team
Ability to work under pressure and achieve targets
Ability to take initiative
Strong execution skills, ability to prioritize and take a structured approach
Resourceful and adaptable/able to respond effectively and quickly to changing situations
Highly confident with strong integrity to build trust and respect
Sense of fun, energy and passion.
6 months contract and 2 months’ vacation
At least 21 years old.