Financial Specialist

TITLE: Financial Specialist
IMMEDIATE SUPERVISOR: Financial Director

JOB SUMMARY
Full responsibility for ensuring that there are no open balances for any guest at the end
of the cruise. Verify all cruise postings are correct, and settlement is balanced.

JOB DUTIES/RESPONSIBILITIES
1. Responsible for the process of checking the credit card number posted to the
passenger’s account, ensuring that it matches the credit card imprinted on the
passenger’s credit application form and routing other passengers whose charges
will be paid by the credit card owner. Ensure that the credit card holder signs
each credit application form and the credit card imprint is readable.

2. Responsible for printing passenger invoices once all revenue centers have
closed, and balanced their sales figure. The passengers’ final invoices are then
printed and delivered to their cabin for review.

3. Notify passengers with regard to on board account (additional deposit, declined
credit card, etc.) As soon as the ship sails, all passengers should have opened
an on board account with cash deposit, or credit card. Notification is then sent to
passengers who have exceeded their cash deposits or have not given any form
of deposit. Notification is also sent to passengers who did not sign the credit
application form, whose credit card imprint is unreadable and those with declined
credit cards. If the passenger does not respond to these notes, they are called
and requested to proceed to the purser’s office. Paging of passengers through
the PA system is only done as a last resort.

4. Maintain all medical, laundry and other manually posted checks. Receipts for all
revenue centers are filed so they can easily be located in case of any passenger
inquiry.

5. Revenue centers that do not have an NCR terminal are posted manually to the
passenger’s account for each check. Gratuities for dining room and
housekeeping personnel are posted to all passenger accounts. A balance sheet
is completed to ensure that the gratuities posted match the total number of
passengers paying these gratuities on board.

6. Responsible for obtaining credit card authorization for cards used for deposit by
sending the file generated by the GCS authorization system to GCS operations
through e-mail. a return file is sent by GCS containing all declined credit cards.
At the end of the cruise a settlement file is sent for collection of all credit card
payments.

7. Responsible for obtaining manual authorizations for cards declined by GCS at a
lower amount that can be applied as credit to the passenger’s account.

8. Responsible for verifying all revenue centers (bar, gift shop, photo) checks are
boxed and sent to the office for voyage file. All cash receipts, voided checks,
credit card applications, and manually posted checks are sent in a separate
package to be used as back up in case of passenger inquiry after the cruise.

9. Once all revenue centers have closed for the day and balanced with their sales
figure, the Fidelio system date is changed to be ready for the next day’s revenue.
NCR terminals are also reset to zero out the previous day’s sales. Cashless
system daily report is given to all revenue center department head to confirm the
day’s sales.

10. Ensure for all Officer and Staff checks that the charges are posted to the correct
crew account. Apply the corresponding discount to officers and staff. Verify that
the correct amount of officers’ allowance is applied accordingly.

11. Responsible for the settlement of all cash accounts. Accept payments from
passengers who exceeded their cash deposits. Refund any unused portion of
cash deposits. Accept payments for passengers with credit card account but
would like to pay cash.

12. Oversee the selling of horse racing tickets. Compute revenue for each race and
the pay out for the winning horse.

13. Responsible for their area’s safety, cleanliness and operation.

14. Attend all department meetings.

15. Mandatory attendance to all assigned shipboard drills and emergency activities.

16. Create and implement ideas that will generate/increase revenue and/or reduce
costs to the company.

17. Performs related duties as required. This position description in no way states or
implies that these are the only duties to be performed by the shipboard employee
occupying this position. Shipboard employees will be required to perform any
other job related duties assigned by their supervisor or management.