Cabin Steward/ess for Swan Hellenic Cruises

V.Ships Leisure is looking for Cabin Steward/ess on behalf of Swan Hellenic Cruises.

Key Responsibilities

• Steward/ess reports directly to the Assistant Housekeeping Manager.
• Adherence to the company’s health and hygiene standards in line with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring the safe operation and working practice of the housekeeping department and any related matters affecting the safety of the ship, guests, and crew.
• Informing the Assistant Housekeeping Manager immediately of any occurrence affecting the safe operation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
• Maintaining personal welfare and discipline, including behavior whilst in guest public areas, in accordance with company policies and procedures.
• Ensuring the completion of food safety record logs in accordance with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Reporting defects or malfunctions of safety equipment and appliances e.g., expired or empty fire extinguishers, defective fire doors, broken or missing lifejackets, broken fire buttons, safety posters missing, etc.
• Ensuring qualification in food hygiene to a level commensurate with the type of food they handle and as determined by the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Reporting defective housekeeping equipment and required maintenance immediately to ensure the safe and hygienic operation of the ship.
• Participating fully in safety drills and statutory inspections commensurate to the role and as per company policies and procedures.
• Participating in minimum housekeeping manning to comply with the In-Port Manning plan in accordance with international maritime law.
• Participating in departmental compliance with the Maritime Labour Convention directive on working hours.
• Applying correct security measures.
• Environmental stewardship is central to this role and the entire operation of the ship. This role will engage in, comply with and promote all environmental regulations and policies, actively working with the housekeeping team and guests to promote sustainability and protection of the environment in all aspects of life on board.
• Efficient day to day running of the housekeeping department, including, but not limited to, ensuring an efficient and cost-effective service operation.
• Achieving the lowest possible laundry, linen and inventory cost and minimum waste while providing a housekeeping service for guests, to a quality and standard that ensures customer satisfaction across all areas.
• Ensuring the provision of laundry for guests to a quantity and standard that ensures customer satisfaction across all areas.
• Ensuring the provision of linen for guests to a quantity and standard that ensures customer satisfaction across all areas.
• Ensuring an efficient service from the linen keeper/tailor.
• Preparing housekeeping orders to achieve efficient consumption analysis against the housekeeping budget.
• Inspecting linen and laundry quality and reporting rejected items to the Assistant Housekeeping Manager.
• Participating in the delivery, receipt and safe movement of stores on turnaround days in accordance with company health and safety policy and procedures and acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring correct cabin daily service and turndown procedures are adhered to in accordance with company policy and procedures.
• Ensuring the correct handling and preparation of crockery, cutlery, glassware, linen and laundry to ensure the highest standards of food hygiene, personal hygiene and cleanliness at every stage in accordance with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring the correct standards of food preparation, delivery, service and clearance in accordance with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring correct trolley setup in accordance with company policy and procedures and as per the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Meeting the specific comfort needs of guests.
• Ensuring effective communication and teamwork between the housekeeping department and other departments.
• Reporting maintenance defects in line with company policies and procedures.
• Supporting the Assistant Housekeeping Manager in ensuring effective complaint resolution.
• Ensuring cleaning standards and schedules for the trolley, cabins, pantries, refrigerators, ambient store cupboards and ice machines are adhered to and logs maintained in accordance with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
• Ensuring correct stock rotation of food according to use by and best before dates (FIFO).
• Effective participation in garbage duties to ensure safe disposal and environmental compliance in accordance with company policy and procedures.

Education/Experience/Qualifications:

• Valid STCW certificates
• Seamans Book
• Ship Experience

About Swan Hellenic

Are you looking to continue your career in remote polar regions and truly off-the-beaten path destinations?

Swan Hellenic is an established, well respected owner-operated heritage brand with more than 7 decades of expertise in undiscovered destinations.

Swan Hellenic exists to provide its guests with authentic, intimate and unforgettable moments in extraordinary locations and remote landmarks. All the while enjoying a sophisticated elegant atmosphere onboard. Are you interested in ensuring Swan Hellenic maintain their high levels of service?