Administration Manager for Mitsui Ocean Cruises

V.Ships Leisure is looking for Administration Manager on behalf of Mitsui Ocean Cruises.

The Administration Manager responsibilities focus on specific areas related to guest services, financial transactions, and onboard administration. They are responsible for managing Crew and guest inquiries and issues, handling financial transactions, maintaining administrative records, coordinating different crew and Guest accounting matters, and ensuring compliance with company policies and regulations, according to Company manuals and accounting procedures. 

Key Responsibilities

• Generating reports on guest accounts, financial transactions, and other administrative activities as management requires.
• Ensuring compliance with company policies, procedures, and regulatory requirements related to administrative tasks.
• Facilitating communication and coordination between guests, crew members, and other cruise ship departments and providing regular updates and communication to guests regarding onboard activities, events, and announcements.
• Participating in safety drills and emergency protocols to safeguard the well-being of guests and crew aboard while also upholding adherence to safety regulations and company policies pertaining to guest services and administrative functions.
• Promoting a culture of continuous improvement and professionalism within the administrative department. 
• Implementing measures to enhance guest satisfaction and operational efficiency in collaboration with other departments.
• Proficiency in computer skills and familiarity with relevant software applications are essential for Admin Pursers to manage administrative tasks efficiently. This may include software for financial transactions, guest information systems, and communication tools.                                
• Manages, directs, and processes performance appraisals for all reporting team members accordingly.    

Education/Experience/Qualifications:

• Possess exceptional customer service skills to effectively interact with guests, address their inquiries and concerns, and ensure a positive and memorable experience onboard.
• Must be highly organized and adept at managing multiple tasks simultaneously. Should have time management skills to prioritize tasks and adhere to deadlines within a dynamic and fast-paced setting.
• Clear and practical communication skills are essential for Admin Pursers to communicate with guests, crew members, and other departments onboard the cruise ship. This includes verbal communication, written communication, and active listening skills.
• Strong problem-solving abilities to quickly identify and address guest issues, resolve conflicts, and make decisions to ensure guest satisfaction.
• Attention to detail to ensure accuracy in financial transactions, administrative records, and guest information. Mistakes in these areas can significantly affect guest satisfaction and financial management.
• Should be able to work effectively as part of a team, collaborating with other departments and crew members.
• Basic financial management skills are necessary for Admin Pursers to handle financial transactions, manage onboard accounts, process payments, and reconcile financial records accurately.

About Mitsui Ocean Cruises

MITSUI OCEAN CRUISES is part of the MOL group, one of the oldest and largest shipping companies in the world. A theme of MOL group’s "BLUE ACTION 2035" strategy is the expansion of our cruise business, and we will welcome the luxury cruise ship MITSUI OCEAN FUJI (ex-Seabourn Odyssey) to our fleet this year.

Together with MITSUI OCEAN CRUISES’ existing cruise ship, Nippon Maru, MITSUI OCEAN FUJI will offer the best of Japanese hospitality in a luxury setting. With a variety of international itineraries, MITSUI OCEAN FUJI will feature outstanding cuisine and a truly relaxing environment for her guests. At the heart of MITSUI OCEAN CRUISES’ philosophy is a commitment to omotenashi, the uniquely Japanese way of taking care of our guests’ wellbeing, from the heart.

V.Ships Leisure has been appointed as ship manager and is currently recruiting deck and engine crew to serve on MITSUI OCEAN FUJI. Successful applicants will be part of a truly international crew and will have the satisfaction of being among the first to join MITSUI OCEAN FUJI during her exciting inaugural season.