Front Office Manager for Ocean ships

Front Office Manager for Ocean Ships with USA clientele

About the company
Grand Circle Corporation is the largest U.S. provider of international vacations for Americans aged 50 and older. What sets GCC as an industry leader in travel and discovery are small group sizes, unsurpassed value and excellence and unique itineraries covered under three brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.

About the job
Responsible for delivering an exceptional guest service for our travelers in accordance with Grand Circle Cruise Line (GCCL) standards, while contributing to a positive work environment.

Responsibilities:

• responsible for front desk area and gift shop
• organizing and conducting check-in and check-out
• handling and resolving travelers’ concerns
• conducting administrative tasks
• any other duties advised by Assistant Hotel Manager/Hotel Manager
• able to step up to Assistant Hotel Manager role while he/she is on vacation

Skills/Qualifications:
• hotel school diploma or basic education equivalent is preferred
• minimum 2 years of experience in the field of desired position, preferably on passenger ship or in a 4 or 5 star restaurant and/or hotel
• cruise ship experience is a plus
• good communication skills
• strong organizational and computer skills
• willingness to learn and progress
• fluency in English
• for non-European candidates visa might be required base on embarkation port
• Seaman book issued from country of residence
• Certificates (at the expense of employee):
• Basic Safety Training (STCW Code VI/1)
• Security Awareness Training (STCW Code VI/6-1)
• Passenger Ship Safety (STCW Code V/2)

What we offer:
• competitive pay package with a bonus scheme tailored to the position
• tips
• free accommodation
• free food and beverage
• free wi-fi
• free shore excursions
• special discounts on onboard shop
• 50 % discount on onboard massages
• medical insurance coverage by private insurance company
• Rotation: 4 months on board 2 months at home
• Length of the contract: yearly, paid all the time
• Travel policy: travel is arranged by Company from nearest airport to your home city till port of embarkation
• Refund for obtaining pre-joining GCCL Medical report as well as test on Alcohol & Drugs
Place of work: Mostly in Europe