Head Waiter - Egyptian Nationals

Line Crewing is seeking qualified candidates for the position of HEAD WAITER to work onboard European river cruise vessels, with full onboard accommodation provided.

Experience, Skills, and Character

• Minimum 1 year experience in ships or hotel industry.
• Strong public relations skills with excellent command of English and/or German.
• Basic knowledge of HACCP standards.
• Knowledge of table reservation systems, special diets, and ethnic food.
• Ability to communicate with all levels of personnel and passengers.
• Reliable, self-motivated, and able to work unsupervised.
• Able to cover for the Assistant Maître D’hôtel during holidays or sick leave.
• Ability to work flexible schedules according to company standards.

Duties and Responsibilities

General Conduct:

• Maintain a friendly and professional attitude when interacting with passengers and crew while staying focused on assigned tasks.
• Adhere to company appearance standards (no visible piercings while on duty, except regular stud earrings for female crew).

Operational & Cost Control:

• Ensure all necessary tasks are performed to maintain maximum cost control.
• Oversee and efficiently manage passenger seating to ensure smooth dining operations.
• Ensure the Restaurant crew consistently uphold the highest standards in Food & Beverage service, hygiene, and company policies as per the Hotel Management Manual.

Leadership, Communication & Service Excellence:

• Conduct induction and training for new crew members and monitor their performance.
• Lead by example, fostering a productive and professional work environment for subordinates.
• Seek assistance from the Maître D’hôtel and Hotel Manager whenever necessary.
• Maintain effective communication between the Restaurant Department and other vessel departments.
• Ensure the Restaurant notice board is neat, organized, and up to date.
• Personally follow up on all passenger complaints concerning the Restaurant Department to ensure prompt resolution.
• Ensure restaurant service adheres to standards outlined in the Hotel Management Manual and meets company expectations.
• Maintain professional, friendly, and efficient communication with passengers.

Safety, Compliance & Reporting:

• Be aware of and adhere to security, fire, and safety procedures according to vessel regulations.