Maitre D' Outlet for Silversea Cruises

Position Summary

• Responsible for delivering high quality, efficient, individualized and technically excellent dining servicein his/her assigned outlet in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.

Reporting Structure

• Reporting to the Restaurant Manager, Assistant Restaurant Manager (where applicable).2. Subordinates – Waiters, Service Assistants, Barista. 

Key Responsibilities

Responsibilities

• Provides guests with highest quality food and beverage service by managing and overseeing the foodand beverage operation in his/her assigned outlet.
• Ensures that assigned dining outlet is properly staff, stocked, set up and open as scheduled.
• Ensures that all tables in the assigned dining outlet are properly set up as per Silversea standards andthat the correct table linen is used.
• Ensures that the assigned dining outlet is properly closed as per Silversea standard procedures.
• On a rotational basis, prepares and maintains equitable and effective work schedule for Waiters Service Assistants and Baristas in his/her designated dining outlet.
• Prepares and maintains a fair In Port Manning schedule for the dining room team on a rotational basis and ensures that it is displayed in an area accessible to all dining room team members.
• Prepares and maintains on a rotational basis duty sign in sheets for each dining outlet and ensures that they are properly used.
• Prepares and maintains the F&B complaint log and daily log of his/her designated outlet.
• Issues repair request orders for designated dining outlet as required and ensures follow up untilclosed.
• Follows Company product and service standards and procedures.
• Under the instruction of the Restaurant Manager organizes and sets up restaurant and pool areas forthemed and special event dinners.
• Provides on a rotational basis supervision of the food and beverage service during private cocktailparties and special events, i.e Captain’s Welcome, Venetian Society party, Virtuoso party, Culinarydemonstrations etc.
• Provides on a rotational basis on-floor supervision and coordination of guest luggage and lightluggage duties on turn around days.
• Attends and assists with pre-service staff meetings.
• Monitors that the water machines (Culligan system) in designated outlets are properly maintained andfilters exchanged as required.
• Monitors that the Vitality juice machines in designated outlets are properly maintained and replenishedas needed.
• Adheres to Public Health, Company cleaning, sanitation and maintenance standards.
• Ensures the logging of all fridge, freezer and dishwasher temperatures in designated outlets in accordance with Silversea procedures and legal guidelines.
• Ensures cleanliness and sanitation standards by carrying out inspections of assigned areas on aregular basis.
• Executes strict Public Health practices in all aspects of the position.
• Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities.
• Provides information and consultancy during inspections. 

Skills, Knowledge & Expertise

• Participates in crew and passenger safety drills according to instructions.
• Always complies with the Company’s safety and pollution prevention regulations and operatingprocedures.
• Participates in all mandatory training.
• Leads by example by taking care of Health and Safety of self and others.
• Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. 

About Silversea

Silversea is the defining name in luxurious cruise travel, distinguished in the ultra-luxury market by its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. Silversea is proud of their reputation as the "World's Best" cruise line and seeks individuals who take personal pride in their work to join their award-winning staff. Silversea understands that their employees are their greatest asset and are committed to investing their resources in recruiting the very best. If you would like to work for one of the most respected organisations in the travel industry, "World's best cruise line" Silversea invites you to explore their current career opportunities.