Guest Services Associate

ISMIRA Agency actively recruiting for position Guest Services Associate for Margaritaville!
The Guest Services Associate consistently delivers the highest standards of customer service to all guests visiting Guest Services. This includes answering any questions the guests may have, providing information on ship and ports of call and ensuring any issue is documented correctly using the relevant software program and that it is followed up with in a timely manner.

Conditions:
free food and accommodation on board
First joining ticket is provided by company
medical insurance provided during the work contract
contract 6-8 months, followed by 2 months vacation
Activities for crew
Opportunity to save money and travel while working
Meet new friends from all over the world
Great chance to show yourself and build a career

Duties and responsibilities:
To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction.
Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided.
Handle guest issues or concerns, record relevant details in to the shipboard capturing database and ensure timely resolution and guest follow up.
Provide cash and guest account services such as accepting cash payments, cashing personal or traveler’s checks or exchanging foreign currencies
Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float.
Assist guests during boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets and closing of guest’s accounts.
Maintain a service culture throughout the Guest Service team.
Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees.
Greet all guests with a friendly and sincere welcome, making sure to acknowledge past loyalty when appropriate.
Use a positive and clear speaking voice, taking the time to understand all requests in detail.
Respond to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
Perform all duties and responsibilities in accordance with environmental and safety policies.

Requirements:
Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars).
Ability to communicate tactfully with guests, department heads and shipboard
Good level of English language
Age: min. 21 years old
Attention to detail, excellent organizational and interpersonal skills.
Strong analytical and communication skills.⠀

NOTE: Nationalities that we can process: