Immigration Purser Officer - Oceania and Regent Seven Seas

Job Summary
• Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of
entrepreneurship, financial excellence and environmental stewardship.
• Assume personal responsibility for safety and NCLH’s impact upon the environment.
• To maintain communication between the ship and port authorities, providing smooth daily clearance in the different
ports of call for arrival and departure.
• Ensure that guests are traveling with the proper documentation.
• Assist Chief Purser with finance and administrative tasks.
• Supervise reception desk and carry out audits on front office finances, reporting and cash.
3.0 Responsibility and Authority
• Guest Experience
o Demonstrates a genuine concern for guests’ wellbeing at all times;
o Pro-active approach to problem solving;
o Ensuring staff training, development and knowledge throughout concession outlets is maintained at
optimum levels to facilitate the guests’ experience.
• Operational and Administrative
o Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port
requirements files, pre arrival advise to port agents, manifest distribution and port telex;
o Communication of Departure Manifests by email upon sailing from ports of call.
o Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name
for docking spots;
o Maintaining Food and Beverage Cost Control Document (Victualling);
o Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
o Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant
Purser
o Prepares Kosher Wine Amenities Request for onboard Sabbath Services
o Coordinates sending of Safety Letters with Assistant Pursers
o Charging Concessionaires for Office Supplies Consumption
o Prepares Port Authorities Requisition
o Updating monthly POB (Passengers on Board) Documents;
o Updated Voyage Report Daily
o Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a
timely manner to relevant port authorities;
o Logging hotel beverage spends and ensuring integrity versus system account postings and signatories;
o Reservations on staterooms for non revenue guests and maintaining non revenue log for housekeeping
and night auditor;
o Arranging transport and accommodation for Guest Entertainers;
o Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and
ensuring front desk is prepared for embarkation;
o Prepares and balances amenities;
o Prepares and distributes Special advise list;
o Reports no shows to Company head office;
o Collects and sends all courier packages to head office;
o Coordinates Purser on Duty Schedule
o Prepares EOC Filing
o New cruise preparation after Chief Purser loads cruise form NVS – addition of guest entertainers,
cancellation of back to backs;
o Coordinates all administration for back to back guests and supervises Assistant Purser with sending of
letters, etc.
• Finance
o Providing foreign currency to Front Office Staff and forecast money orders to be passed to Chief
Purser;
o Weekly Audit front desk cash floats;
o Daily audit check on front desk cash handling;
o Monitoring open cash balances from guests ensuring all guest accounts are set up in accordance with
Company Standards;
o Controls credit card authorizations and referrals and communication with guests on corrective action;
o Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser
and monitors all reports.
o Responding to Company Accounting on past guest account queries;
o Supervise the Bingo Calculations, verify postings forward to Chief Purser
o Performs all other duties as requested by supervisor.
• Training and Development
o Facilitate the training of Front Desk Staff in financial aspects of the operation;
o Coach and support Assistant Purser in daily operation and where requested will facilitate additional
training of Assistant Pursers for progression;
o Trains, coaches and leads crew to consistently superior levels of performance;
o Communicates standards of performance to employees;
o Ensures adherence to the company defined appraisal system;
o Creates and maintains a positive work environment;
o Models excellent leadership behavior;
o Fosters teamwork within all departments onboard;
o Promotes, participates in and actively suggests enhancements of the Signature Service program.
• Safety
o Monitor the practical application of the Company's policy, procedures and instructions.
o Immediately report to the Master any instances where the vessel is unable or fails to comply with any
Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
o Participate in crew and passenger safety drills according to instructions from ship’s command;
o Comply with company safety and pollution prevention regulations;
4.0 Education and Experience
• Systems
o MS Office Suite
o Fidelio Cruise including (but not limited to) modules:
▪ Cruise Management, Quick Check In.
o Micros Fidelio Point of Sale
o NVS – Visual Reservation System
• Hospitality Background preferred;
• Travel industry and previous shipboard experience required;
• Experience in front office, revenue operations and crew operations preferred;
• Knowledge of Clearance and Port Regulations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;
5.0 Subordinate Positions
• Assistant Purser
• Night Auditor
• Receptionist (for all front office finance and legal operations)