Guest Relations Manager

Faststream is recruiting a Guest Relations Manager

Faststream Recruitment is working with a leading ultra-luxury cruise operator to appoint an experienced Guest Relations Manager to join its onboard hospitality team.

The Role
As Guest Relations Manager, you will oversee the reception operation, lead the team and ensure a consistently high standard of personalised guest service.

Key Responsibilities

• Lead and supervise the onboard reception team.
• Handle guest enquiries, requests and complaints.
• Resolve guest concerns and manage guest recovery.
• Train, coach and develop the reception team.
• Coordinate embarkation and disembarkation.
• Work closely with other departments to ensure excellent guest service.
• Maintain Company service standards.

Requirements

• At least 2 years' experience in the position. 
• International 5-star hotel experience preferred.
• Cruise experience advantageous.
• Valid seagoing documentation, or willingness to obtain. 
• Additional language preferred due to guest demographic, preferably German, French, Italian, Spanish or Mandarin.   
• Strong leadership, communication and problem-solving skills.
• Professional, approachable and highly organised.

Salary & Contract

• Salary of $4500 USD per month onboard.
• Contract rotation of 17 weeks. 
• Single cabin accommodation.

To be considered, please apply here!