Assistant Front Desk Manager

Faststream is recruiting an Assistant Front Desk Manager

Join an international cruise line as an Assistant Front Desk Manager and take the next step in your career within a fast-paced, guest-focused environment at sea.

This opportunity would suit an experienced hospitality professional with a strong background in Front Desk operations, guest relations and team supervision, who enjoys delivering exceptional service in a busy environment.
Previous cruise experience is preferred.

What you'll be doing

• Supporting the Front Desk Manager with the day-to-day operation of the Front Desk
• Supervising and managing the Front Desk team to maintain high service standards
• Handling guest enquiries, complaints and escalated issues
• Overseeing guest accounts, billing and general administration
• Supporting embarkation and disembarkation procedures
• Working closely with other onboard departments to ensure a smooth guest experience

What you'll need

Essential

• Minimum of 2 years' Front of House supervisory experience within a hotel or cruise line
• Proven experience managing and leading your own team
• Ability to communicate effectively with managers, executives and shoreside employees
• Strong customer service and guest relations skills
• Experience handling guest complaints and resolving issues
• Strong spoken and written English
• Good administration and computer skills

Preferred

• Previous cruise ship experience
• Experience within a large hotel, resort or high-volume hospitality environment
• Additional languages due to guest demographic 

Contract & package

• Salary: USD 2,800 per month onboard
• Rotation: 5 months onboard followed by 2 months' leave
• Accommodation: Shared cabin
• Worldwide itineraries

Interested? Apply with your CV, and our Cruise recruitment team will review your experience against the client's requirements.

Faststream Recruitment is approved by the UK Maritime and Coastguard Agency as an MLC Recruitment and Placement Service Provider. Faststream does not charge seafarers recruitment or placement fees.