Guest Relation Manager

Cruise Line:

- 5* American Cruise Line

Skills & Education:

We are looking for a well-experienced Ass. Guest Relations Manager for a great 5* American Cruise Line with international passengers and great itineraries throughout the world.

The Ass. Guest Relations Manager is a passionate, service-driven leader with exemplary problem resolution skills. The role directly oversees the operations of the Guest Relations Desk, while ensuring the successful execution of a purposeful driven service culture. The Assistant Guest Relations Manager incorporates the latest service trends of the hospitality industry resulting in a distinctive and unparalleled service experience. The Assistant Guest Relations Manager will assist the Guest Relations Manager in continuously improving the overall ratings and is held accountable for the guest relations experience.

Responsibilities include but are not limited to:

• Leads the Guest Relations Team and Junior Guest Relations Officers in creating genuine and memorable experiences for all guests.
• Handles all disembarkation arrangements for guests with special needs or requests under the direction of the Guest Relations Manager.
• Responsible for updating the Guest Relations Manager on a daily basis in regards to pending/unresolved guests issues that have been recorded in the Guest Relations Log Book.
• Assists the guests who have lost property onboard the ship or during embarkation and completes proper documentation.
• Assists when needed the charging of guests prepaid gratuity vouches and communicating these to the Administration Purser - Guest Account.
• Ensures the integrity and security of all financial handling of cash is met daily.
• Ensures that all communication costs are kept under control.
• Ensures that guests are charged for pertinent special requests and services.
• Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts.

The ideal candidate will have experience dealing with high end premium guests in large volume hotel business. Also you should be passionate and should have great work ethic.

Fluent English is required any additional language would be a plus – also required are good computer skills

Additional Information:

We look forward to receiving your application via our online-form.

Although we do accept applications by regular mail we regret that we are unable to return your documents.

Our service is completely free charge for you as applicant - there will be no fee at all.

Contract Conditions:

Good condition
6 months on / 2 months off
Single cabin
Get paid 10 days vacation for every month worked, additional bonus depending on reaching the targets
Joining ticket will be paid by the company
* valid passport and C1D Visa for the US is required

Starting Date:

As soon as possible or to be negotiated