Junior Guest Relations Officer

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.

As the Junior Guest Relations Officer, you will be highly interactive with guests, whether at the Guest Relations Desk or the switchboard. Utilize your exemplary problem resolution skills, professionalism, keen listening skills, engaging social skills, and organizational skills to maintain departmental and company integrity. You will play an essential role in all service recovery initiatives and interactions in addition to resolving all service recovery challenges.

Career snapshot:

• Provides guests and fellow crewmembers with information, in addition to handling special requests and forwarding repair requests to the appropriate department
• Operates switchboard equipment to answer questions and take a variety of requests, including room service orders and wake-up calls
• Organizes orders and relays orders to service personnel for preparation. Monitors the Purser’s Log to ensure all maintenance issues are resolved to the guests’ satisfaction
• Accountable for all service recovery challenges communicated by guests and routing to relevant departments. Follows-up with guests to ensure total satisfaction. Logs service failures in the Logbook and keeps the Assistant Guest Relations Manage informed
• Answers inquiries regarding Guest Relations services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and actively listening. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest"s satisfaction
• Maintains knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests

Qualifications

Requirements:

• Minimum of one year experience in a customer contact position within the food, beverage, hotel, cruise ship or related industry
• Ability to operate a telephone switchboard console and effectively deal with a high call volume
• Solid communication, problem solving, decision-making, and interpersonal skills
• Ability to operate basic office equipment, including telephones, computers, and copy machines
• All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
• Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training

Preferences:

• Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent
• Customer service experience utilizing multi-languages in a hospitality industry
• Ability to speak additional languages such as Spanish, French or German

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pullmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as Junior Guest Relations Officer. Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 90 days. During this time, you can view your application status on our career site.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an equal employment opportunity employer.