Guest Claims Adjuster

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

Position Summary:

Investigates and evaluates personal injury and/or medical claims against Royal Caribbean International and Celebrity Cruises, attempts to effect out of court settlement with claimant, and assists counsel with litigation defense.

Career Snapshot:

• Attend bi-weekly departmental meeting and present their selected cases or issues for discussion
• Board ship (independently or accompanied by defense attorneys) to conduct investigations and interviews of guest(s), crewmember(s), and/or Officer(s)
• Make contact with family members of injured/ill guests. Serve as corporate contact for guests and their family; facilitate support
• Review guest statements and accident reports (as prepared by Safety Officer) and informs Supervisor and/or Manager of potential trends
• Open and maintain files for active guest claims
• Open incident and/or claims and medical disembarkations in the Risk Management Information System (RMIS)
• Notify the appropriate P&I Club or other insurance carriers and keep them updated
• Investigate claims for all facts. Evaluate, and determine potential liability
• Correspond with guest(s) or their attorney in an effort to resolve their claim
• Handle litigation files and provide discovery documents and/or information requested by defense attorneys
• Meets with defense attorneys to review files and determine a strategy for company defense (settle, or litigate)
• Prepare settlement drafts and releases
• Attend mediations, depositions and/or trials as a company representative
• Coordinate medical air evacuations and/or disembarkation to shoreside hospital facilities for guests afflicted with a medical condition or illness
• On a weekly rotation schedule, will be given and be responsible for the Guest Claims 24/7 Cellular phone and to handle all incoming emergency calls
• Communicate with the vessels and shoreside departments for additional documentation and information
• Maintains harmony among staff members and resolves grievances

Requirements:

• Associate's degree (A. A.) or equivalent from two-year college or technical school
• 2 to 3 years related experience and/or training required.
• Ability to, read, analyze, and interpret common medical and technical reports, and legal documents
• Ability to communicate with our guests, fellow employees, shipboard staff and our business partners
• Ability to effectively present information to Supervisor, Manager, Director or Vice President (RM Dept.)
• Ability to work with basic mathematical concepts
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Preferences:

• Bachelor's Degree
• Bilingual 

Thank you for your interest in this role. Royal Caribbean Cruises Ltd. is the world's second largest cruise company, operating under Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands. These brands offer an array of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

Join our team as the Guest Claims Adjuster.  Once you click to apply below, it will take you 10-15 mins. to complete our application, which will help us better qualify your candidacy.   If you are being considered for this position you will hear back from us within the next < 30-60 > days.  During this time, you can view your application status on our career site. 

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.