Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    October 2, 2026 - People Conquest - English

  2. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    October 2, 2026 - sea chefs Human Resources Services GmbH - German

  3. Front Desk Manager

    Experienced front desk manager to lead onboard reception operations, resolve guest issues, supervise front-of-house team, and ensure excellent international guest service during contracted rotations.

    October 1, 2026 - Faststream Recruitment - English

  4. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    September 30, 2026 - Princess Cruises - English

  5. Front Desk Manager

    Experienced front-of-house manager sought to lead the ship's reception team, handle international guests, resolve conflicts, and ensure smooth onboard guest services.

    September 29, 2026 - Faststream Recruitment - English