Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

26 jobs found  |  Page 1 of 6

  1. Front Office Supervisor (all genders)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    November 14, 2026 - A-ROSA Reederei GmbH - English

  2. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    November 14, 2026 - A-ROSA Reederei GmbH - German

  3. Assistant Front Desk Manager

    Join an international cruise line to assist Front Desk operations by supervising the reception team, handling guest enquiries, billing, embarkation procedures, and ensuring exceptional onboard guest service.

    November 13, 2026 - Faststream Recruitment - English

  4. Guest Services Manager

    Lead and manage the onboard Guest Services team to deliver exceptional passenger experiences, resolve escalated issues, monitor satisfaction, and drive continuous operational improvement on board.

    November 12, 2026 - Faststream Recruitment - English

  5. Guest Relations Manager

    Lead and train Front Desk, Suite, Concierge, and Documentation teams to deliver proactive, multilingual guest services onboard, resolve complex guest issues, and champion the onboard service program.

    November 12, 2026 - Royal Caribbean Group - English