Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    June 19, 2026 - Navis Consulting - English

  2. Guest Relations Manager- Luxury Cruise Line

    Lead front-office guest services on a luxury cruise, resolving enquiries and complaints, supervising reception team, coordinating with Hotel Director, and training staff to deliver personalized, high-end service.

    June 19, 2026 - Navis Consulting - English

  3. Front Desk Manager- Cruise Ship Worldwide

    Lead front desk team onboard cruise ships worldwide, ensuring exceptional guest service, handling embarkation and cash procedures, training staff, ensuring compliance, and driving operational excellence across the fleet.

    June 19, 2026 - Navis Consulting - English

  4. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalated issues, coordinating embarkation/disembarkation, scheduling, budgeting, and continuous service improvement.

    June 11, 2026 - Navis Consulting - English

  5. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in delivering exceptional guest experiences onboard, leading desk operations, coaching staff, resolving escalations, and managing embarkation, cash handling, and compliance.

    June 11, 2026 - Navis Consulting - English