Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

18 jobs found  |  Page 1 of 4

  1. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    July 17, 2026 - Navis Consulting - English

  2. Guest Relations Manager- Luxury Cruise Line

    Lead front-office guest services on a luxury cruise, resolving enquiries and complaints, supervising reception team, coordinating with Hotel Director, and training staff to deliver personalized, high-end service.

    July 17, 2026 - Navis Consulting - English

  3. Guest Relations Manager (Silversea)

    Lead onboard guest relations and front office operations, resolve complex guest issues, train reception staff, and liaise with hotel management to ensure exceptional personalized service.

    July 16, 2026 - Royal Caribbean Group - English

  4. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in delivering exceptional guest experiences onboard, leading desk operations, coaching staff, resolving escalations, and managing embarkation, cash handling, and compliance.

    July 13, 2026 - Navis Consulting - English

  5. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalated issues, coordinating embarkation/disembarkation, scheduling, budgeting, and continuous service improvement.

    July 13, 2026 - Navis Consulting - English