Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

26 jobs found  |  Page 1 of 6

  1. Assistant Front Desk Manager (Rci)

    Assist in leading and supervising the shipboard front desk, training staff, resolving guest issues, managing operations, cash handling and ensuring high customer service standards across the fleet.

    January 27, 2026 - Royal Caribbean Group - English

  2. Front Desk Manager

    Lead the Front Desk/Guest Relations team, handle escalated guest concerns, ensure exceptional personalized service, oversee training, financial transactions, and operational readiness across front and back of house.

    January 27, 2026 - Royal Caribbean Group - English

  3. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    January 26, 2026 - A-ROSA Reederei GmbH - English

  4. Front Office Manager for small Ocean ships

    Manage shipboard front desk and onboard shop operations, conduct passenger check-ins/outs, resolve guest issues, perform administrative duties, and support the Hotel Manager aboard small ocean ships.

    January 26, 2026 - Grand Circle Cruise Line - English

  5. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    January 26, 2026 - Holland America Line - English