Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

23 jobs found  |  Page 1 of 5

  1. Guest Services Manager

    Lead Guest Services team to deliver personalized, anticipatory support, drive guest satisfaction and feedback-driven culture; manage staff training and complex guest issue resolution onboard.

    November 24, 2025 - Royal Caribbean Group - English

  2. Front Desk Manager

    Lead and train the front desk team to deliver exemplary customer service, manage guest feedback and boarding, coordinate with finance, and compile shoreside reports.

    November 24, 2025 - Royal Caribbean Group - English

  3. Assistant Front Desk Manager

    Supervise and coach the Guest Services team at the front desk, manage schedules, ensure cash handling and foreign exchange compliance, and resolve guest service issues.

    November 24, 2025 - Royal Caribbean Group - English

  4. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    November 24, 2025 - Viking - Mandarin

  5. Assistant Front Desk Manager

    Lead and support the shipboard front desk team to ensure exceptional guest service from embarkation to disembarkation, resolving inquiries, mentoring staff, and improving guest satisfaction.

    November 24, 2025 - MSC Cruises - English