Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

21 jobs found  |  Page 1 of 5

  1. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in leading shipboard reception operations, coaching staff, resolving guest escalations, managing cash and embarkation procedures to ensure excellent guest service.

    November 21, 2025 - Navis Consulting - English

  2. Front Desk Manager- Cruise Ship Worldwide

    Lead the ship's front desk team, manage embarkation/debarkation, guest complaints, cash handling, training, compliance and operational KPIs to ensure exceptional guest service.

    November 21, 2025 - Navis Consulting - English

  3. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalations, coordinating embarkation/disembarkation and cross-departmental guest experiences.

    November 21, 2025 - Navis Consulting - English

  4. Guest Services Manager

    Lead and coach the ship’s Guest Services team, manage reception operations and escalated guest complaints, oversee financial procedures, and ensure health, safety and service excellence onboard.

    November 17, 2025 - Excite Recruitment - English

  5. Senior Guest Relations for Orient Express Sailing Yachts

    Lead and manage the reception and concierge teams aboard the Orient Express sailing yacht, overseeing guest relations, embarkation processes, staff scheduling, reports, and crew performance evaluations.

    November 17, 2025 - V.Ships Leisure - English