Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

28 jobs found  |  Page 1 of 6

  1. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    October 22, 2026 - People Conquest - English

  2. Front Desk Manager

    Lead the onboard reception team, manage guest enquiries and complaints, ensure efficient professional front desk operations, and train staff across cruise rotations.

    October 21, 2026 - Faststream Recruitment - English

  3. Front Desk Manager

    Onboard Front Desk Manager responsible for leading the reception team, managing guest enquiries and service standards, training staff, and ensuring smooth front-desk operations.

    October 15, 2026 - Faststream Recruitment - English

  4. German speaking Guest Service Supervisor (f/m)

    Coordinate onboard reception and guest services, supervise a team of up to ten, manage complaints, provide German-language assistance, and support medical or emergency situations.

    October 15, 2026 - VIS Recruit - English

  5. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    October 15, 2026 - A-ROSA Reederei GmbH - English