Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

19 jobs found  |  Page 1 of 4

  1. Guest Relations Manager (Silversea)

    Lead onboard guest relations and front office operations, resolve complex guest issues, train reception staff, and liaise with hotel management to ensure exceptional personalized service.

    July 16, 2026 - Royal Caribbean Group - English

  2. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in delivering exceptional guest experiences onboard, leading desk operations, coaching staff, resolving escalations, and managing embarkation, cash handling, and compliance.

    July 13, 2026 - Navis Consulting - English

  3. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalated issues, coordinating embarkation/disembarkation, scheduling, budgeting, and continuous service improvement.

    July 13, 2026 - Navis Consulting - English

  4. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    July 8, 2026 - A-ROSA Reederei GmbH - German

  5. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    July 5, 2026 - sea chefs Human Resources Services GmbH - German