Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

28 jobs found  |  Page 1 of 6

  1. Guest Services Manager

    Lead and coach the ship’s Guest Services team, manage reception operations and escalated guest complaints, oversee financial procedures, and ensure health, safety and service excellence onboard.

    October 23, 2026 - Excite Recruitment - English

  2. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    October 23, 2026 - Explora Journeys - English

  3. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    October 23, 2026 - Holland America Line - English

  4. Residence Manager

    Lead and supervise the Residence Hosts team delivering personalized butler and concierge services for Residence guests, ensuring high standards, food safety, and Owner Suite maintenance.

    October 22, 2026 - Explora Journeys - English

  5. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    October 22, 2026 - People Conquest - English