Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

16 jobs found  |  Page 1 of 4

  1. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    July 25, 2026 - Holland America Line - English

  2. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    July 24, 2026 - Explora Journeys - English

  3. Residence Manager

    Lead and supervise the Residence Hosts team delivering personalized butler and concierge services for Residence guests, ensuring high standards, food safety, and Owner Suite maintenance.

    July 24, 2026 - Explora Journeys - English

  4. Front Desk Manager

    Experienced front-of-house manager to lead reception and guest services onboard a leading cruise line; 4 months on/2 months off contract with progression and travel opportunities.

    July 23, 2026 - Faststream Recruitment - English

  5. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    July 17, 2026 - Navis Consulting - English