Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

22 jobs found  |  Page 1 of 5

  1. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    September 30, 2026 - Princess Cruises - English

  2. Front Desk Manager

    Experienced front-of-house manager sought to lead the ship's reception team, handle international guests, resolve conflicts, and ensure smooth onboard guest services.

    September 29, 2026 - Faststream Recruitment - English

  3. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    September 29, 2026 - People Conquest - English

  4. Guest Relations Manager

    Manage onboard reception and guest relations, lead and train reception team, handle enquiries and complaints, coordinate embarkation/disembarkation, and maintain personalised five-star service standards during 17-week rotations.

    September 29, 2026 - Faststream Recruitment - English

  5. Concierge Manager

    Lead and manage the onboard concierge team for an ultra-luxury cruise operator, delivering personalised guest services, coordinating bespoke experiences, managing budgets, and ensuring exceptional guest satisfaction.

    September 28, 2026 - Faststream Recruitment - English