Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Guest Services Manager

    Experienced Guest Services Manager sought by global cruise line to lead reception operations, handle guest issues, and manage staff on a 4-month on/2-month off contract.

    December 1, 2025 - Faststream Recruitment - English

  2. Mississippi - Guest Services Manager

    Lead and manage shipboard guest services team, overseeing reception, embarkation, excursion desk coordination, guest enquiries, VIP suite care, staff training, and service standards.

    December 1, 2025 - Viking - English

  3. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    November 27, 2025 - Holland America Line - English

  4. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    November 26, 2025 - A-ROSA Reederei GmbH - English

  5. Guest Services Manager

    Lead Guest Services team to deliver personalized, anticipatory support, drive guest satisfaction and feedback-driven culture; manage staff training and complex guest issue resolution onboard.

    November 24, 2025 - Royal Caribbean Group - English