Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

20 jobs found  |  Page 1 of 4

  1. Front Desk Manager (Rci)

    Lead front desk team to deliver personalised, efficient guest service; resolve escalated concerns, manage operations, training, financial transactions, and coordinate with hotel and marine departments.

    May 14, 2026 - Royal Caribbean Group - English

  2. French Speaking - Guest Service Supervisor

    Supervise and coach Guest Services Ambassadors to deliver courteous, efficient check-in, account resolution, and onboard assistance; manage guest enquiries, documentation, and support Guest Experiences Manager.

    May 12, 2026 - BSM Cruise Services - English

  3. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in delivering exceptional guest experiences onboard, leading desk operations, coaching staff, resolving escalations, and managing embarkation, cash handling, and compliance.

    May 11, 2026 - Navis Consulting - English

  4. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalated issues, coordinating embarkation/disembarkation, scheduling, budgeting, and continuous service improvement.

    May 11, 2026 - Navis Consulting - English

  5. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    May 9, 2026 - A-ROSA Reederei GmbH - German