Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

25 jobs found  |  Page 1 of 5

  1. Front Desk Manager

    Onboard Front Desk Manager responsible for leading the reception team, managing guest enquiries and service standards, training staff, and ensuring smooth front-desk operations.

    October 15, 2026 - Faststream Recruitment - English

  2. German speaking Guest Service Supervisor (f/m)

    Coordinate onboard reception and guest services, supervise a team of up to ten, manage complaints, provide German-language assistance, and support medical or emergency situations.

    October 15, 2026 - VIS Recruit - English

  3. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    October 15, 2026 - A-ROSA Reederei GmbH - English

  4. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    October 15, 2026 - A-ROSA Reederei GmbH - German

  5. Guest Relation Manager - (Ocean)

    Lead and supervise Guest Service Officers onboard, resolve guest queries, complaints, and service issues, liaise with departments to ensure prompt, satisfactory guest experience on luxury ocean cruises.

    October 15, 2026 - Scenic & Emerald Ocean Cruises - English