Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

26 jobs found  |  Page 1 of 6

  1. Front Desk Manager

    Experienced front desk manager to lead onboard reception operations, resolve guest issues, supervise front-of-house team, and ensure excellent international guest service during contracted rotations.

    October 31, 2026 - Faststream Recruitment - English

  2. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    October 30, 2026 - People Conquest - English

  3. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    October 30, 2026 - Princess Cruises - English

  4. Guest Relations Manager

    Manage onboard reception and guest relations, lead and train reception team, handle enquiries and complaints, coordinate embarkation/disembarkation, and maintain personalised five-star service standards during 17-week rotations.

    October 29, 2026 - Faststream Recruitment - English

  5. Guest Relations Manager - Silversea cruises

    Lead the shipboard guest services team, manage front office operations, resolve guest issues, coordinate with hotel management, and train reception staff to deliver personalized, five-star service.

    October 29, 2026 - Royal Caribbean Group - English