Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

23 jobs found  |  Page 1 of 5

  1. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    June 4, 2026 - sea chefs Human Resources Services GmbH - German

  2. Guest Relation Manager - (Ocean)

    Lead and supervise Guest Service Officers onboard, resolve guest queries, complaints, and service issues, liaise with departments to ensure prompt, satisfactory guest experience on luxury ocean cruises.

    June 3, 2026 - Scenic & Emerald Ocean Cruises - English

  3. Yc Concierge

    Lead Yacht Club concierge team delivering personalised, multilingual guest services, handling front desk operations, financial transactions, training staff, and resolving guest issues to exceed luxury hospitality standards.

    June 2, 2026 - MSC Cruises - English

  4. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    June 2, 2026 - Princess Cruises - English

  5. Front Desk Manager

    Lead the ship's front desk and guest relations team, manage escalated issues, staff training, financial operations, and ensure exceptional, personalized guest experiences across the vessel.

    May 28, 2026 - Royal Caribbean Group - English