Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

20 jobs found  |  Page 1 of 4

  1. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    August 31, 2026 - Princess Cruises - English

  2. Front Desk Manager

    Experienced front-of-house manager sought to lead the ship's reception team, handle international guests, resolve conflicts, and ensure smooth onboard guest services.

    August 30, 2026 - Faststream Recruitment - English

  3. Front Desk Manager

    Experienced front desk manager sought by a leading cruise line to supervise reception operations, manage guest relations, resolve conflicts, and lead front-of-house staff on four-month onboard contracts.

    August 27, 2026 - Faststream Recruitment - English

  4. Guest Relations Manager - Silversea cruises

    Lead the shipboard guest services team, manage front office operations, resolve guest issues, coordinate with hotel management, and train reception staff to deliver personalized, five-star service.

    August 27, 2026 - Royal Caribbean Group - English

  5. Front Desk Manager

    Lead the ship's front desk and guest relations team, manage escalated issues, staff training, financial operations, and ensure exceptional, personalized guest experiences across the vessel.

    August 26, 2026 - Royal Caribbean Group - English