Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Guest Services Director

    Lead and manage the ship's Guest Services and Customer Relations team, overseeing reception, embarkation, complaints, financial procedures, and coordination with shoreside for exceptional passenger experiences.

    January 7, 2026 - Saga Holidays - English

  2. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    January 6, 2026 - sea chefs Human Resources Services GmbH - German

  3. Front Office Manager for Ocean ships

    Manage shipboard front desk and onboard shop operations, oversee check-in/out procedures, resolve guest issues, perform administrative duties, and support the Hotel Manager to ensure excellent passenger service.

    January 5, 2026 - Grand Circle Cruise Line - English

  4. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    January 4, 2026 - sea chefs Human Resources Services GmbH - German

  5. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    January 3, 2026 - Princess Cruises - English