Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

18 jobs found  |  Page 1 of 4

  1. Front Desk Manager

    Experienced front desk manager sought by a leading cruise line to supervise reception operations, manage guest relations, resolve conflicts, and lead front-of-house staff on four-month onboard contracts.

    August 27, 2026 - Faststream Recruitment - English

  2. Guest Relations Manager - Silversea cruises

    Lead the shipboard guest services team, manage front office operations, resolve guest issues, coordinate with hotel management, and train reception staff to deliver personalized, five-star service.

    August 27, 2026 - Royal Caribbean Group - English

  3. Front Desk Manager

    Lead the ship's front desk and guest relations team, manage escalated issues, staff training, financial operations, and ensure exceptional, personalized guest experiences across the vessel.

    August 26, 2026 - Royal Caribbean Group - English

  4. Asst. Front Desk Manager

    Assistant Front Desk Manager supervises and coaches the Guest Services team, resolves guest issues, manages front desk operations, and ensures high standards of customer service.

    August 26, 2026 - Royal Caribbean Group - English

  5. Concierge Manager

    Lead onboard concierge team, manage resident destination programming, shore excursions coordination, private travel arrangements, and in-port hospitality while overseeing budgets, vendors, and guest satisfaction on a residential yacht.

    August 24, 2026 - The World - English