Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

18 jobs found  |  Page 1 of 4

  1. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    June 26, 2026 - A-ROSA Reederei GmbH - English

  2. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    June 26, 2026 - Viking - Mandarin

  3. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    June 25, 2026 - Holland America Line - English

  4. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    June 24, 2026 - Explora Journeys - English

  5. Residence Manager

    Lead and supervise the Residence Hosts team delivering personalized butler and concierge services for Residence guests, ensuring high standards, food safety, and Owner Suite maintenance.

    June 24, 2026 - Explora Journeys - English