Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

18 jobs found  |  Page 1 of 4

  1. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    July 5, 2026 - sea chefs Human Resources Services GmbH - German

  2. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    July 4, 2026 - sea chefs Human Resources Services GmbH - German

  3. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    July 2, 2026 - Princess Cruises - English

  4. Asst. Front Desk Manager

    Assistant Front Desk Manager supervises and coaches the Guest Services team, resolves guest issues, manages front desk operations, and ensures high standards of customer service.

    June 29, 2026 - Royal Caribbean Group - English

  5. Front Desk Manager

    Lead the ship's front desk and guest relations team, manage escalated issues, staff training, financial operations, and ensure exceptional, personalized guest experiences across the vessel.

    June 29, 2026 - Royal Caribbean Group - English