Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

13 jobs found  |  Page 1 of 3

  1. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    August 1, 2026 - Princess Cruises - English

  2. Front Desk Manager

    Experienced front desk manager sought by a leading cruise line to supervise reception operations, manage guest relations, resolve conflicts, and lead front-of-house staff on four-month onboard contracts.

    July 28, 2026 - Faststream Recruitment - English

  3. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    July 26, 2026 - A-ROSA Reederei GmbH - English

  4. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    July 25, 2026 - Holland America Line - English

  5. Front Desk Manager

    Experienced front-of-house manager to lead reception and guest services onboard a leading cruise line; 4 months on/2 months off contract with progression and travel opportunities.

    July 23, 2026 - Faststream Recruitment - English