Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

21 jobs found  |  Page 1 of 5

  1. Front Desk Manager

    Cruise line seeks experienced Front Desk Manager to lead reception, manage check-ins and guest enquiries, resolve issues, and maintain professional service on a 4-month on, 2-month off rotation.

    May 21, 2026 - Faststream Recruitment - English

  2. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    May 20, 2026 - Navis Consulting - English

  3. Front Desk Manager (Rci)

    Leads the ship's front desk team, managing guest interactions, escalations, training, financial transactions, and cross-department coordination to ensure exceptional, personalized onboard service and operational readiness.

    May 14, 2026 - Royal Caribbean Group - English

  4. French Speaking - Guest Service Supervisor

    Supervise and coach Guest Services Ambassadors to deliver courteous, efficient check-in, account resolution, and onboard assistance; manage guest enquiries, documentation, and support Guest Experiences Manager.

    May 12, 2026 - BSM Cruise Services - English

  5. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in delivering exceptional guest experiences onboard, leading desk operations, coaching staff, resolving escalations, and managing embarkation, cash handling, and compliance.

    May 11, 2026 - Navis Consulting - English