Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

14 jobs found  |  Page 1 of 3

  1. Guest Services Manager -Cruise

    Lead and develop the onboard guest services team, manage daily operations and guest escalations, coordinate embarkation/disembarkation, and drive service improvements.

    August 12, 2026 - Navis Consulting - English

  2. Assistant Front Desk Manager -Cruise Ship Worldwide

    Assistant Front Desk Manager supports front desk operations aboard cruise ships worldwide, supervising staff, resolving guest issues, managing cash, SeaPass, embarkation, and ensuring service and compliance.

    August 12, 2026 - Navis Consulting - English

  3. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    August 7, 2026 - Navis Consulting - English

  4. Guest Relations Manager- Luxury Cruise Line

    Lead and supervise the ship's reception and guest services team, resolving guest requests and complaints, coordinating with hotel management and training front office staff.

    August 7, 2026 - Navis Consulting - English

  5. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    August 4, 2026 - sea chefs Human Resources Services GmbH - German