Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

21 jobs found  |  Page 1 of 5

  1. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    March 10, 2026 - A-ROSA Reederei GmbH - German

  2. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    March 7, 2026 - sea chefs Human Resources Services GmbH - German

  3. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    March 5, 2026 - sea chefs Human Resources Services GmbH - German

  4. Guest Services Manager

    Lead the ship's Guest Services team, manage reception operations, resolve complex passenger issues, train staff and ensure consistent high standards of customer service throughout voyages.

    March 4, 2026 - Faststream Recruitment - English

  5. Front Desk Manager (Rci)

    Lead front desk team to deliver personalised, efficient guest service; resolve escalated concerns, manage operations, training, financial transactions, and coordinate with hotel and marine departments.

    March 4, 2026 - Royal Caribbean Group - English