Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

22 jobs found  |  Page 1 of 5

  1. Front Desk Manager

    Lead shipboard front desk team to deliver exceptional guest service, resolve issues, train and develop staff, and drive operational standards as part of hotel management.

    January 21, 2026 - Faststream Recruitment - English

  2. Front Office Manager for small Ocean ships

    Manage shipboard front desk and onboard shop operations, conduct passenger check-ins/outs, resolve guest issues, perform administrative duties, and support the Hotel Manager aboard small ocean ships.

    January 21, 2026 - Grand Circle Cruise Line - English

  3. Guest Services Manager

    Lead and coach the ship’s Guest Services team, manage reception operations and escalated guest complaints, oversee financial procedures, and ensure health, safety and service excellence onboard.

    January 16, 2026 - Excite Recruitment - English

  4. Senior Guest Relations for Orient Express Sailing Yachts

    Lead and manage the reception and concierge teams aboard the Orient Express sailing yacht, overseeing guest relations, embarkation processes, staff scheduling, reports, and crew performance evaluations.

    January 16, 2026 - V.Ships Leisure - English

  5. Guest Services Manager

    Experienced Guest Services Manager wanted for leading cruise line; manage reception team, resolve complex guest issues, and deliver high-standard front-of-house service on 4/2 contracts.

    January 15, 2026 - Faststream Recruitment - English