Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

22 jobs found  |  Page 1 of 5

  1. Front Office Manager for small Ocean ships

    Manage shipboard front desk and onboard shop operations, conduct passenger check-ins/outs, resolve guest issues, perform administrative duties, and support the Hotel Manager aboard small ocean ships.

    February 11, 2026 - Grand Circle Cruise Line - English

  2. Guest Services Manager

    Experienced Guest Services Manager to lead onboard reception and handle guest relations, complaints, and operations on a major cruise line with 4 months on, 2 months off.

    February 9, 2026 - Faststream Recruitment - English

  3. Chief Concierge

    Lead the onboard concierge team, ensuring guest satisfaction, staff training, operational coordination, and communication of concierge events, loyalty and group services across departments.

    February 9, 2026 - Royal Caribbean Group - English

  4. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    February 7, 2026 - A-ROSA Reederei GmbH - German

  5. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalated issues, coordinating embarkation/disembarkation, scheduling, budgeting, and continuous service improvement.

    February 5, 2026 - Navis Consulting - English