Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

18 jobs found  |  Page 1 of 4

  1. Royal Caribbean Group

    Chief Concierge

    Lead the onboard concierge team, ensuring guest satisfaction, staff training, operational coordination, and communication of concierge events, loyalty and group services across departments.

    November 9, 2025 - Royal Caribbean Group - English

  2. A-ROSA Reederei GmbH

    Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    November 9, 2025 - A-ROSA Reederei GmbH - German

  3. V.Ships Leisure

    Guest Relations Manager for Silversea Cruises

    Lead the shipboard reception team to deliver exceptional, individualized guest services, supervise front office operations, resolve complex complaints, and support hotel administration on Silversea luxury cruises.

    November 8, 2025 - V.Ships Leisure - English

  4. sea chefs Human Resources Services GmbH

    Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    November 7, 2025 - sea chefs Human Resources Services GmbH - German

  5. sea chefs Human Resources Services GmbH

    Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    November 5, 2025 - sea chefs Human Resources Services GmbH - German