Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

29 jobs found  |  Page 1 of 6

  1. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    November 5, 2026 - People Conquest - English

  2. Guest Relations Manager

    Lead onboard reception team delivering personalised guest service, handling enquiries, complaints, embarkation logistics, and staff training to maintain five-star service standards on an ultra-luxury cruise vessel.

    November 5, 2026 - Faststream Recruitment - English

  3. Assistant Guest Relations Manager

    Lead and support guest relations team to deliver personalised service, resolve guest inquiries and complaints, and ensure consistently high satisfaction; strong English and multilingual skills preferred.

    November 5, 2026 - Royal Caribbean Group - English

  4. Assistant Guest Relations Manager

    Deliver personalized, multilingual guest services; resolve inquiries and complaints, manage reservations and guest requests, and support guest relations management to ensure exceptional passenger satisfaction.

    November 5, 2026 - Royal Caribbean Group - English

  5. Front Desk Manager

    Experienced hospitality professional to manage the ship's front desk, lead guest services team, resolve guest issues, and maintain operational standards on a 4-month onboard, 2-month-off contract.

    November 3, 2026 - Faststream Recruitment - English