Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

20 jobs found  |  Page 1 of 4

  1. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    September 25, 2026 - Viking - Mandarin

  2. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    September 24, 2026 - People Conquest - English

  3. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    September 23, 2026 - Holland America Line - English

  4. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    September 23, 2026 - Explora Journeys - English

  5. Residence Manager

    Lead and supervise the Residence Hosts team delivering personalized butler and concierge services for Residence guests, ensuring high standards, food safety, and Owner Suite maintenance.

    September 22, 2026 - Explora Journeys - English