Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

20 jobs found  |  Page 1 of 4

  1. Senior Guest Relations for Orient Express Sailing Yachts

    Lead and manage the reception and concierge teams aboard the Orient Express sailing yacht, overseeing guest relations, embarkation processes, staff scheduling, reports, and crew performance evaluations.

    December 17, 2025 - V.Ships Leisure - English

  2. Guest Services Manager -Cruise

    Lead and manage the onboard guest services team, ensuring exceptional guest satisfaction, resolving escalated issues, coordinating embarkation/disembarkation, scheduling, budgeting, and continuous service improvement.

    December 11, 2025 - Navis Consulting - English

  3. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    December 11, 2025 - Navis Consulting - English

  4. Assistant Front Desk Manager -Cruise Ship Worldwide

    Support Front Desk Manager in delivering exceptional guest experiences onboard, leading desk operations, coaching staff, resolving escalations, and managing embarkation, cash handling, and compliance.

    December 11, 2025 - Navis Consulting - English

  5. Front Office Manager for Ocean ships

    Manage shipboard front desk and onboard shop operations, oversee check-in/out procedures, resolve guest issues, perform administrative duties, and support the Hotel Manager to ensure excellent passenger service.

    December 10, 2025 - Grand Circle Cruise Line - English