Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

23 jobs found  |  Page 1 of 5

  1. Assistant Front Desk Manager -Cruise Ship Worldwide

    Assistant Front Desk Manager supports front desk operations aboard cruise ships worldwide, supervising staff, resolving guest issues, managing cash, SeaPass, embarkation, and ensuring service and compliance.

    October 8, 2026 - Navis Consulting - English

  2. Guest Services Manager - River Cruises

    Experienced hospitality professional to lead onboard guest services for European river cruises, managing reception operations, staff, and guest relations with strong leadership and language skills.

    October 7, 2026 - People Conquest - English

  3. Guest Services Manager -Cruise

    Lead and develop the onboard guest services team, manage daily operations and guest escalations, coordinate embarkation/disembarkation, and drive service improvements.

    October 7, 2026 - Navis Consulting - English

  4. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    October 7, 2026 - Navis Consulting - English

  5. Front Desk Manager

    Experienced front desk manager to lead onboard reception operations, resolve guest issues, supervise front-of-house team, and ensure excellent international guest service during contracted rotations.

    October 1, 2026 - Faststream Recruitment - English