Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

25 jobs found  |  Page 1 of 5

  1. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    December 27, 2025 - A-ROSA Reederei GmbH - English

  2. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    December 27, 2025 - Holland America Line - English

  3. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    December 25, 2025 - Viking - Mandarin

  4. Guest Services Manager

    Lead Guest Services team to deliver personalized, anticipatory support, drive guest satisfaction and feedback-driven culture; manage staff training and complex guest issue resolution onboard.

    December 24, 2025 - Royal Caribbean Group - English

  5. Front Desk Manager

    Lead and train the front desk team to deliver exemplary customer service, manage guest feedback and boarding, coordinate with finance, and compile shoreside reports.

    December 24, 2025 - Royal Caribbean Group - English