Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

16 jobs found  |  Page 1 of 4

  1. Front Desk Manager

    Experienced front desk manager sought by a leading cruise line to supervise reception operations, manage guest relations, resolve conflicts, and lead front-of-house staff on four-month onboard contracts.

    July 28, 2026 - Faststream Recruitment - English

  2. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    July 27, 2026 - Viking - Mandarin

  3. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    July 26, 2026 - A-ROSA Reederei GmbH - English

  4. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    July 25, 2026 - Holland America Line - English

  5. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    July 24, 2026 - Explora Journeys - English