Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Front Desk Manager

    Lead the ship's front desk and guest relations team, manage escalated issues, staff training, financial operations, and ensure exceptional, personalized guest experiences across the vessel.

    May 28, 2026 - Royal Caribbean Group - English

  2. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    May 27, 2026 - A-ROSA Reederei GmbH - English

  3. Assistant Guest Services Manager (Shipboard)

    Supports the Guest Services Manager in leading the onboard Guest Services team, delivering personalised guest engagement, overseeing service delivery, training, and resolving guest issues across the yacht.

    May 26, 2026 - The Ritz-Carlton Yacht Collection - English

  4. Guest Services Manager (Shipboard)

    Lead onboard Guest Services team to deliver Ritz-Carlton-standard personalized guest engagement, resolve complex issues, coordinate boarding/immigration and deliver training and reports to senior management.

    May 26, 2026 - The Ritz-Carlton Yacht Collection - English

  5. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    May 26, 2026 - Viking - Mandarin