Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

20 jobs found  |  Page 1 of 4

  1. Assistant Front Desk Manager

    Lead and support the shipboard front desk team to ensure exceptional guest service from embarkation to disembarkation, resolving inquiries, mentoring staff, and improving guest satisfaction.

    September 11, 2026 - MSC Cruises - English

  2. Senior Guest Relations for Orient Express Sailing Yachts

    Senior Guest Relations will lead reception and concierge teams onboard the Orient Express sailing yacht Corinthian, managing guest interactions, embarkation procedures, staff rotations, and performance evaluations.

    September 10, 2026 - V.Ships Leisure - English

  3. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    September 7, 2026 - Navis Consulting - English

  4. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    September 3, 2026 - sea chefs Human Resources Services GmbH - German

  5. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    September 2, 2026 - sea chefs Human Resources Services GmbH - German