Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

24 jobs found  |  Page 1 of 5

  1. Guest Services Manager - onboard cruise ship

    Lead Guest Services desk onboard, supervise Guest Services staff, manage embarkation procedures, resolve guest complaints, coordinate with hotel and shore teams to ensure excellent guest experience.

    September 18, 2026 - Jobs on a Ship - English

  2. Concierge Manager - Immediate Hire

    Lead onboard concierge team, design and manage resident destination programming, coordinate shore excursions, private transfers and logistics, and deliver bespoke luxury guest services while overseeing budgets and staff.

    September 18, 2026 - The World - English

  3. Front Desk Manager

    Onboard Front Desk Manager responsible for leading the reception team, managing guest enquiries and service standards, training staff, and ensuring smooth front-desk operations.

    September 15, 2026 - Faststream Recruitment - English

  4. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    September 15, 2026 - A-ROSA Reederei GmbH - English

  5. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    September 15, 2026 - A-ROSA Reederei GmbH - German