Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

18 jobs found  |  Page 1 of 4

  1. Guest Services Manager

    Lead and coach the ship’s Guest Services team, manage reception operations and escalated guest complaints, oversee financial procedures, and ensure health, safety and service excellence onboard.

    November 17, 2025 - Excite Recruitment - English

  2. Senior Guest Relations for Orient Express Sailing Yachts

    Lead and manage the reception and concierge teams aboard the Orient Express sailing yacht, overseeing guest relations, embarkation processes, staff scheduling, reports, and crew performance evaluations.

    November 17, 2025 - V.Ships Leisure - English

  3. Assistant Front Desk Manager Royal Caribbean International

    Lead and support the shipboard front desk team, supervising guest services, resolving escalated issues, training staff, managing operations, and ensuring outstanding customer satisfaction.

    November 15, 2025 - Uspinjaca - English

  4. Front Desk Manager Royal Caribbean International

    Lead and supervise the shipboard front desk, ensuring exceptional guest service, resolving escalated issues, training staff, managing schedules, immigration procedures, cash handling, and operational compliance.

    November 15, 2025 - Uspinjaca - English

  5. Guest Services Manager

    Lead guest services team onboard a major cruise line, manage reception operations, resolve guest issues, train staff, and ensure high-quality international passenger service on rotation contract.

    November 11, 2025 - Faststream Recruitment - English