Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

16 jobs found  |  Page 1 of 4

  1. Concierge Manager

    Lead onboard concierge team, manage resident destination programming, shore excursions coordination, private travel arrangements, and in-port hospitality while overseeing budgets, vendors, and guest satisfaction on a residential yacht.

    August 24, 2026 - The World - English

  2. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    August 24, 2026 - Holland America Line - English

  3. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    August 23, 2026 - Explora Journeys - English

  4. Residence Manager

    Lead and supervise the Residence Hosts team delivering personalized butler and concierge services for Residence guests, ensuring high standards, food safety, and Owner Suite maintenance.

    August 23, 2026 - Explora Journeys - English

  5. Guest Relations Manager

    Lead and train Front Desk, Suite, Concierge, and Documentation teams to deliver proactive, multilingual guest services onboard, resolve complex guest issues, and champion the onboard service program.

    August 14, 2026 - Royal Caribbean Group - English