Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

13 jobs found  |  Page 1 of 3

  1. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    August 7, 2026 - Navis Consulting - English

  2. Guest Relations Manager- Luxury Cruise Line

    Lead front-office guest services on a luxury cruise, resolving enquiries and complaints, supervising reception team, coordinating with Hotel Director, and training staff to deliver personalized, high-end service.

    August 7, 2026 - Navis Consulting - English

  3. Reisemanager (w/m/d) - Mein Schiff Flotte

    Als Reisemanager an Bord der Mein Schiff Flotte verantwortest du Gästebetreuung, Reklamationsmanagement, Organisation von Wechseltagen sowie Verkauf und Buchung künftiger Reisen.

    August 4, 2026 - sea chefs Human Resources Services GmbH - German

  4. Gäste Service Manager (w/m/d) - Mein Schiff Flotte

    Führt das Rezeptionsteam an Bord der Mein Schiff Flotte, verantwortet Gästebetreuung, Beschwerdemanagement und reibungslose Abläufe in Rezeption und X‑Lounge; berichtet an den Chief Purser.

    August 3, 2026 - sea chefs Human Resources Services GmbH - German

  5. Events & Guest Services Supervisor

    Supervise and coordinate onboard group events, weddings, and VIP suite services; liaise with departments, manage group accounts, mentor guest services staff, and ensure exceptional guest experiences.

    August 1, 2026 - Princess Cruises - English