Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

21 jobs found  |  Page 1 of 5

  1. Front Desk Manager

    Onboard Front Desk Manager responsible for leading the reception team, managing guest enquiries and service standards, training staff, and ensuring smooth front-desk operations.

    September 15, 2026 - Faststream Recruitment - English

  2. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    September 15, 2026 - A-ROSA Reederei GmbH - English

  3. Front Office Supervisor (m/w/d)

    Führung und operative Verantwortung der 24-Stunden-Rezeption an Bord, inklusive Gästebetreuung, Reklamationsbearbeitung, Dienstplanung, Kassenführung, Ein-/Ausschiffungskoordination, Teamführung, Sicherheitsaufgaben und administrative Abwicklung.

    September 15, 2026 - A-ROSA Reederei GmbH - German

  4. Guest Relations Manager

    Lead and train Front Desk, Suite, Concierge, and Documentation teams to deliver proactive, multilingual guest services onboard, resolve complex guest issues, and champion the onboard service program.

    September 13, 2026 - Royal Caribbean Group - English

  5. Guest Services Manager

    Lead Guest Services team to deliver personalized, anticipatory support, drive guest satisfaction and feedback-driven culture; manage staff training and complex guest issue resolution onboard.

    September 13, 2026 - Royal Caribbean Group - English