Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

21 jobs found  |  Page 1 of 5

  1. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    December 25, 2025 - Viking - Mandarin

  2. Guest Services Manager

    Lead Guest Services team onboard to resolve escalated guest issues, manage embarkation, train staff, host guest functions, and liaise with shore-side Guest Relations and senior management.

    December 24, 2025 - Explora Journeys - English

  3. Assistant Front Desk Manager

    Lead and support the shipboard front desk team to ensure exceptional guest service from embarkation to disembarkation, resolving inquiries, mentoring staff, and improving guest satisfaction.

    December 24, 2025 - MSC Cruises - English

  4. Residence Manager

    Lead and supervise the Residence Hosts team delivering personalized butler and concierge services for Residence guests, ensuring high standards, food safety, and Owner Suite maintenance.

    December 23, 2025 - Explora Journeys - English

  5. Front Desk Manager

    Lead shipboard front desk team to deliver exceptional guest service, resolve issues, train and develop staff, and drive operational standards as part of hotel management.

    December 22, 2025 - Faststream Recruitment - English