Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

28 jobs found  |  Page 1 of 6

  1. Guest Service Ambassador - French Speaking

    Provide courteous, efficient front-desk guest services including check-in, account handling, enquiries, embarkation assistance, and multilingual support, ensuring high guest satisfaction throughout cruises.

    June 4, 2026 - BSM Cruise Services - English

  2. Lead Navigator

    Provides guest-facing leadership supporting the Guest Services Director; resolves guest concerns, promotes OceanMedallion/MedallionClass products, delivers service excellence and public presentations onboard.

    June 2, 2026 - Princess Cruises - English

  3. Jr Asst Purser (Japanese Speaking)

    Provide Japanese-speaking guests with frontline support at the Guest Services desk, handling inquiries, complaints, translations, and follow-up while maintaining published desk hours.

    June 2, 2026 - Princess Cruises - English

  4. Guest Service Agent (English & German - speaking)

    Provide front-line guest reception and support on MSC Cruises, handling inquiries, bookings, complaints, and coordinating with departments to ensure high guest satisfaction throughout voyages.

    June 1, 2026 - Security Wofsg - English

  5. Cruise Ambassador Mandarin Speaking for MSC Cruises

    Serve Mandarin-speaking guests onboard Msc as an ambassador, provide guest liaison services, host events, assist excursions, operate hospitality desk, and support entertainment.

    May 31, 2026 - V.Ships Leisure - English