Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

27 jobs found  |  Page 1 of 6

  1. Junior Guest Relation Officer

    Provide personalised, consistent guest support at reception and through guest relations, handling inquiries, reservations, and multilingual communication to ensure total passenger satisfaction.

    March 27, 2026 - Royal Caribbean Group - English

  2. Guest Services Officer

    Provide frontline guest services at the purser's desk, handling account transactions, cash and currency exchange, resolving guest inquiries and account issues aboard the ship.

    March 25, 2026 - Royal Caribbean Group - English

  3. Guest Service Agent

    Provide warm, professional, multilingual guest reception and support onboard, resolving enquiries, coordinating services, and enhancing passenger satisfaction while representing MSC Cruises' hospitality standards.

    March 25, 2026 - MSC Cruises - English

  4. Guest Services Associate

    Provide warm, efficient front-desk guest service onboard, handling inquiries, reservations, administrative tasks, and cash transactions while assisting with guest concerns and promoting luxury cruise experiences.

    March 25, 2026 - Explora Journeys - English

  5. Cruise Ambassador

    Represent the cruise line onboard, warmly assist and guide guests, resolve enquiries, foster community, and enhance guest satisfaction through personalised service and multilingual communication.

    March 25, 2026 - MSC Cruises - English