Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

32 jobs found  |  Page 1 of 7

  1. Front Office Agent (m|f|x)

    Operate shipboard reception handling guest inquiries, check-in/out, billing and daily closings; manage emergency desk, coordinate housekeeping, process repair orders, and perform nighttime security patrols.

    June 17, 2026 - A-ROSA Reederei GmbH - English

  2. Hotel Administrative Assistant

    Provide friendly, efficient front-of-house and administrative support to ensure personalized guest service, handle enquiries, and contribute to total guest satisfaction onboard.

    June 16, 2026 - Royal Caribbean Group - English

  3. Concierge and Events Coordinator

    Provide concierge services and coordinate group, VIP and loyalty events onboard, manage concierge lounge and guest requests, ensuring flawless execution and personalized service for up to 80+ attendees.

    June 16, 2026 - Royal Caribbean Group - English

  4. Jr Guest Relations Officer

    Provide frontline guest reception and relations aboard ship, resolve escalated concerns, lead service excellence, manage administrative metrics and uphold safety, cleanliness, and professional conduct.

    June 16, 2026 - Royal Caribbean Group - English

  5. Guest Relations Officer

    Provide frontline guest services aboard ship, handling escalated complaints, emergency preparedness, administrative metrics, and multilingual communication to ensure personalized, professional support and leadership for guests and crew.

    June 16, 2026 - Royal Caribbean Group - English