Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

29 jobs found  |  Page 1 of 6

  1. Guest Services Associate

    Provide front-desk guest support, manage inquiries, payments, lost-and-found, excursions, and boarding procedures; resolve concerns, assist Customs/Immigration, and maintain professional guest relations aboard the ship.

    April 10, 2026 - Cast-A-Way (Caribbean) - English

  2. Guest Services Officer (Cruise)

    Provide front-line guest reception, account management, transactions, and information onboard; resolve issues courteously, operate reservation systems, and support safety drills while ensuring exceptional guest satisfaction.

    April 10, 2026 - Navis Consulting - English

  3. Front Office Agent (m/w/d)

    Betreuung der Gäste am Empfang eines Flussschiffes: Check‑in/out, Gästebetreuung, Kassenabrechnung, Reparaturmeldungen, Nachtrundgänge und Kommunikation mit Housekeeping sowie Tagesabschluss.

    April 9, 2026 - A-ROSA Reederei GmbH - German

  4. Jr Guest Relations Officer

    Provide frontline guest reception and relations aboard ship, resolve escalated concerns, lead service excellence, manage administrative metrics and uphold safety, cleanliness, and professional conduct.

    April 8, 2026 - Royal Caribbean Group - English

  5. Concierge and Events Coordinator

    Provide concierge services and coordinate group, VIP and loyalty events onboard, manage concierge lounge and guest requests, ensuring flawless execution and personalized service for up to 80+ attendees.

    April 8, 2026 - Royal Caribbean Group - English