Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

28 jobs found  |  Page 1 of 6

  1. Guest Services Operator

    Operate the ship's guest services telephone central, handle reservations and complaints, coordinate with departments, manage lost-and-found and administrative tasks to ensure excellent onboard guest support.

    March 5, 2026 - Seabourn Cruise Line - English

  2. International Guest Services Associate - Dutch Proficiency

    Provide premium front‑of‑house guest services onboard, handling inquiries, phone and night duties, cash transactions, and Dutch translations to support the Global Guest program.

    March 4, 2026 - Holland America Line - English

  3. Assistant Front Desk Manager

    Recruiter seeks experienced Assistant Front Desk Manager for a leading cruise line; oversee reception operations, resolve guest issues, and support front desk leadership on five-month-on, two-month-off contracts.

    March 4, 2026 - Faststream Recruitment - English

  4. Guest Relations Officer

    Provide frontline guest services aboard ship, handling escalated complaints, emergency preparedness, administrative metrics, and multilingual communication to ensure personalized, professional support and leadership for guests and crew.

    March 4, 2026 - Royal Caribbean Group - English

  5. Concierge and Events Coordinator

    Provide concierge services and coordinate group, VIP and loyalty events onboard, manage concierge lounge and guest requests, ensuring flawless execution and personalized service for up to 80+ attendees.

    March 4, 2026 - Royal Caribbean Group - English