Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

28 jobs found  |  Page 1 of 6

  1. Guest Service Oficcer - Ocean Cruises - Rccl

    Hiring Guest Services Officers for Royal Caribbean Ocean Cruises to assist passengers at reception, handle inquiries, reservations, and provide multilingual guest support during voyages.

    July 2, 2026 - People Conquest - English

  2. Guest Services Agent – River Cruises

    Provide five-star front desk and concierge services onboard river cruise ships, handling guest enquiries, check-in/out, reservations, and delivering exceptional customer care.

    July 2, 2026 - People Conquest - English

  3. Lead Navigator

    Provides guest-facing leadership supporting the Guest Services Director; resolves guest concerns, promotes OceanMedallion/MedallionClass products, delivers service excellence and public presentations onboard.

    July 2, 2026 - Princess Cruises - English

  4. Guest Services Officer (Japanese Speaking)

    Provide Japanese-speaking guests with frontline support at the Guest Services desk, handling inquiries, complaints, translations, and follow-up while maintaining published desk hours.

    July 2, 2026 - Princess Cruises - English

  5. Cruise Ambassador Mandarin Speaking for MSC Cruises

    Serve Mandarin-speaking guests onboard Msc as an ambassador, provide guest liaison services, host events, assist excursions, operate hospitality desk, and support entertainment.

    June 30, 2026 - V.Ships Leisure - English