Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

37 jobs found  |  Page 1 of 8

  1. Italian speaking Guest Services Officer for Royal Caribbean International

    Deliver exceptional guest support aboard Royal Caribbean ships, resolving issues, managing accounts and cash services, assisting with immigration and information to ensure outstanding passenger satisfaction.

    January 30, 2026 - V.Ships Leisure - English

  2. ゲストサービス担当 - Guest Services Officer (Japanese-speaking)

    豪華クルーズ船のフロントで 日本語対応を 主に 担当し チェックインや 予約手続き 問い合わせや 苦情対応 乗客への 案内や サポートを 提供します 宿舎は 同僚と 共有 期間は5〜7ヶ月 英語能力必須 興味ある方歓迎

    January 30, 2026 - All Cruise Jobs - Japanese

  3. Guest Services Officer - Italy (RCI)

    Provide frontline guest service at the ship's reception, handling check-in/out, account queries, reservations, currency transactions, and multilingual guest assistance while resolving issues professionally.

    January 29, 2026 - Royal Caribbean Group - English

  4. Jr Guest Relations Officer

    Provide frontline guest reception and relations aboard ship, resolve escalated concerns, lead service excellence, manage administrative metrics and uphold safety, cleanliness, and professional conduct.

    January 29, 2026 - Royal Caribbean Group - English

  5. Concierge and Events Coordinator

    Provide concierge services and coordinate group, VIP and loyalty events onboard, manage concierge lounge and guest requests, ensuring flawless execution and personalized service for up to 80+ attendees.

    January 29, 2026 - Royal Caribbean Group - English