Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

31 jobs found  |  Page 1 of 7

  1. Hospitality Operator

    Provide guests with information, handle requests and complaints, manage onboard services like luggage, wake-up calls and embarkation tasks, using ship software systems.

    November 27, 2025 - Costa Crociere - English

  2. International Guest Services Associate

    Provide premium front-desk and telephone guest services aboard ship, handling inquiries, translations for international guests, phone/night duties, cash transactions, Mariner program assistance, and app support.

    November 27, 2025 - Holland America Line - English

  3. Ausbildung zum Hotel- und Gastgewerbeassistenten (w/m/d)- Mein Schiff Flotte

    Starte eine zweijährige Ausbildung an Bord der Mein Schiff Flotte zum Hotel- und Gastgewerbeassistenten mit Praxismodulen in Restaurant, Bar, Housekeeping sowie Front- und Backoffice und Wifi-Theorie.

    November 25, 2025 - sea chefs Human Resources Services GmbH - German

  4. Mandarin Speaking Cruise Ambassador for MSC Cruises

    Serve Mandarin-speaking guests onboard Msc as an ambassador, provide guest liaison services, host events, assist excursions, operate hospitality desk, and support entertainment.

    November 25, 2025 - V.Ships Leisure - English

  5. Guest Services Supervisor

    Supervise and support the Guest Services desk, welcome and assist passengers, resolve complaints, handle financial transactions, coordinate check-ins, and mentor associates aboard luxury cruise ship.

    November 24, 2025 - Explora Journeys - English