Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

27 jobs found  |  Page 1 of 6

  1. Guest Relations Officer

    Provide frontline guest services aboard ship, handling escalated complaints, emergency preparedness, administrative metrics, and multilingual communication to ensure personalized, professional support and leadership for guests and crew.

    July 16, 2026 - Royal Caribbean Group - English

  2. Jr Guest Relations Officer

    Provide frontline guest reception and relations aboard ship, resolve escalated concerns, lead service excellence, manage administrative metrics and uphold safety, cleanliness, and professional conduct.

    July 16, 2026 - Royal Caribbean Group - English

  3. Concierge and Events Coordinator

    Provide concierge services and coordinate group, VIP and loyalty events onboard, manage concierge lounge and guest requests, ensuring flawless execution and personalized service for up to 80+ attendees.

    July 16, 2026 - Royal Caribbean Group - English

  4. Guest Service for MSC Cruises with Mandarin or Korean or Japanese language

    Provide frontline multilingual guest service aboard MSC cruise ships, assisting inquiries, coordinating services, resolving concerns, and delivering personalized support in Mandarin, Korean or Japanese.

    July 16, 2026 - V.Ships Leisure - English

  5. Guest Services Agent – River Cruises

    Provide five-star front desk and concierge services onboard river cruise ships, handling guest enquiries, check-in/out, reservations, and delivering exceptional customer care.

    July 14, 2026 - People Conquest - English