Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

27 jobs found  |  Page 1 of 6

  1. Guest Relations Officer

    Provide frontline guest services aboard ship, handling escalated complaints, emergency preparedness, administrative metrics, and multilingual communication to ensure personalized, professional support and leadership for guests and crew.

    March 4, 2026 - Royal Caribbean Group - English

  2. Concierge and Events Coordinator

    Provide concierge services and coordinate group, VIP and loyalty events onboard, manage concierge lounge and guest requests, ensuring flawless execution and personalized service for up to 80+ attendees.

    March 4, 2026 - Royal Caribbean Group - English

  3. Jr Guest Relations Officer

    Provide frontline guest reception and relations aboard ship, resolve escalated concerns, lead service excellence, manage administrative metrics and uphold safety, cleanliness, and professional conduct.

    March 4, 2026 - Royal Caribbean Group - English

  4. Lead Navigator

    Provides guest-facing leadership supporting the Guest Services Director; resolves guest concerns, promotes OceanMedallion/MedallionClass products, delivers service excellence and public presentations onboard.

    March 4, 2026 - Princess Cruises - English

  5. Jr Asst Purser (Japanese Speaking)

    Provide Japanese-speaking guests with frontline support at the Guest Services desk, handling inquiries, complaints, translations, and follow-up while maintaining published desk hours.

    March 4, 2026 - Princess Cruises - English