Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

31 jobs found  |  Page 1 of 7

  1. ゲストサービス担当 - Guest Services Officer (Japanese-speaking)

    豪華クルーズ船のフロントで 日本語対応を 主に 担当し チェックインや 予約手続き 問い合わせや 苦情対応 乗客への 案内や サポートを 提供します 宿舎は 同僚と 共有 期間は5〜7ヶ月 英語能力必須 興味ある方歓迎

    December 31, 2025 - All Cruise Jobs - Japanese

  2. Loyalty Ambassador

    Deliver personalized guest service as an onboard loyalty ambassador, assisting with enquiries, recognizing members, and using multilingual communication to maximize guest satisfaction.

    December 29, 2025 - Royal Caribbean Group - English

  3. Hospitality Operator

    Provide guests with information, handle requests and complaints, manage onboard services like luggage, wake-up calls and embarkation tasks, using ship software systems.

    December 27, 2025 - Costa Crociere - English

  4. Junior Guest Relation Officer

    Provide personalised, consistent guest support at reception and through guest relations, handling inquiries, reservations, and multilingual communication to ensure total passenger satisfaction.

    December 27, 2025 - Royal Caribbean Group - English

  5. International Guest Services Associate

    Provide premium front-desk and telephone guest services aboard ship, handling inquiries, translations for international guests, phone/night duties, cash transactions, Mariner program assistance, and app support.

    December 27, 2025 - Holland America Line - English