Spa Therapist / Hairdresser / Massage Therapist

PREVIOUS EXPERIENCE AT A SPA ONBOARD CRUISE SHIP IS OBLIGATORY AS WELL AS VALID STCW CERTIFICATES, SEFARER'S MEDICAL AND SCHENGE VISA FOR THOSE WHO NEED IT

490.0 Spa Manager

490.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

490.0.b Reporting to: Hotel Director and Deep Nature Spa Director

490.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized service at the Spa
.2 Supervising spa personnel and maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Oversees the entire spa operation on board
.4 Managing onboard training for spa personnel following Deep Nature standards in order to ensure the highest standards of services
.5 Develop Spa revenues with promotions, and improving personnel abilities to achieve sales goals

490.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handling any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Hotel Director
• Ensuring that crew greets and smiles at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing and financial reporting
• Providing inventories, sales and cruise reports
• Reporting maintenance and repair issues
• Updating pricing information
• Ordering of supplies, ensuring to maintain par stock levels
• Verifying expiration dates of products and take appropriate actions accordingly
• Monitor the Spa storage (deliveries/storage/invoices)
• Organizing promotions, demonstrations and related cocktail parties, and preparing paperwork in relation to such
• Organizing the window displays
• Report any Spa issue to his superior

493.0 Spa Hair Stylist - Massage Therapist

493.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

493.0.b Reporting to: Spa Manager

493.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized hair treatments, massage therapy and body treatment services at the Spa
.2 Maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Participate actively in developing Spa services and products revenues to achieve spa goals

493.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handles any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Spa Manager
• Greeting and smiling at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Assisting with taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing
• Assisting Spa manager Providing inventories, sales and cruise reports, products orders and deliveries
• Reporting maintenance and repair issues to the Spa Manager
• Updating pricing information
• Assisting with organizing promotions, demonstrations and related cocktail parties.
• Assisting with organizing the window displays
• Maintains good working relationships with colleagues

.3 Treatments
• Providing massage and body treatments (various massage therapies, hot stone massage, body scrubs etc.)
• Providing hair treatments (shampooing, cutting, setting, hair drying, coloring, etc.)
• Provides high quality treatments according to Deep Nature protocols and trainings

492.0 Spa Hairstylist / Beautician

492.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

492.0.b Reporting to: Spa Manager

492.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized hair and beauty services at the Spa
.2 Maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Participate actively in developing Spa services and products revenues to achieve spa goals

492.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handles any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Spa Manager
• Greeting and smiling at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Assisting with taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing
• Assisting Spa manager Providing inventories, sales and cruise reports, products orders and deliveries
• Reporting maintenance and repair issues to the Spa Manager
• Updating pricing information
• Assisting with organizing promotions, demonstrations and related cocktail parties.
• Assisting with organizing the window displays
• Maintain good working relationships with colleagues

.3 Treatments
• Providing hair treatments ((shampooing, hair cutting, setting, hair drying, coloring, etc.)
• Providing beauty treatments (manicures, pedicures, facials, nail treatments, etc.)
• Provides high quality treatments according to Deep Nature protocols and trainings
• Being well versed in the product knowledge of all items sold at the spa

318.0 Spa

318.0.a The Spa provides the following services as per Deep Nature Spa’s policies and procedures, and include but are not limited to:

.1 Hair Dressing

.2 Massage and body treatments

.3 Beauty treatments (facials, manicure, pedicure, make-up, etc.)

.4 Sauna and Hammam

318.0.b The Spa is selling the following products:

.1 Hair products

.2 Beauty products

.3 Deep Nature Spa logo items

318.0.c The Spa is open all days, including port days.

.1 The Hotel Director indicates the opening hours, which are posted in the Daily Program.

.2 On Embarkation Day the Spa is open during embarkation of guests, during which guests are shown around and informed about the different Spa services.

318.0.d The Spa Reception Desk is manned by the Spa Manager, or if he/she is not available by any of the Staff not treating guests.

318.1 Spa Advertising

318.1.a Opening hours for the Spa are indicated every day in the Daily Program.

.1 Included in the Daily Program are instructions on where to make a reservation:
• At the Spa Reception
• Via the telephone (a telephone number is given for Spa Reservations)

318.1.b Attractive brochures are available, explaining in detail the Spa services.

318.1.c Packages (specials) are offered to guests and are advertised or listed in the Daily Programs if approved by the Hotel Director.

 

491.0 Spa Massage Therapist

491.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

491.0.b Reporting to: Spa Manager

491.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized massage therapy and body treatment services at the Spa
.2 Maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Participate actively in developing Spa services and products revenues to achieve spa goals

491.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handles any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Spa Manager
• Greeting and smiling at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Assisting with taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing
• Assisting Spa manager Providing inventories, sales and cruise reports, products orders and deliveries
• Reporting maintenance and repair issues to the Spa Manager
• Updating pricing information
• Assisting with organizing promotions, demonstrations and related cocktail parties.
• Assisting with organizing the window displays
• Maintains good working relationships with colleagues

.3 Treatments
• Providing spa massage and body treatments
• Provides high quality treatments according to Deep Nature protocols and trainings
• Being well versed in the product knowledge of all items sold at the spa

492.0 Spa Hairstylist / Beautician

492.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

492.0.b Reporting to: Spa Manager

492.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized hair and beauty services at the Spa
.2 Maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Participate actively in developing Spa services and products revenues to achieve spa goals

492.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handles any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Spa Manager
• Greeting and smiling at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Assisting with taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing
• Assisting Spa manager Providing inventories, sales and cruise reports, products orders and deliveries
• Reporting maintenance and repair issues to the Spa Manager
• Updating pricing information
• Assisting with organizing promotions, demonstrations and related cocktail parties.
• Assisting with organizing the window displays
• Maintain good working relationships with colleagues

.3 Treatments
• Providing hair treatments ((shampooing, hair cutting, setting, hair drying, coloring, etc.)
• Providing beauty treatments (manicures, pedicures, facials, nail treatments, etc.)
• Provides high quality treatments according to Deep Nature protocols and trainings

493.0 Spa Hair Stylist - Massage Therapist

493.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

493.0.b Reporting to: Spa Manager

493.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized hair treatments, massage therapy and body treatment services at the Spa
.2 Maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Participate actively in developing Spa services and products revenues to achieve spa goals

493.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handles any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Spa Manager
• Greeting and smiling at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Assisting with taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing
• Assisting Spa manager Providing inventories, sales and cruise reports, products orders and deliveries
• Reporting maintenance and repair issues to the Spa Manager
• Updating pricing information
• Assisting with organizing promotions, demonstrations and related cocktail parties.
• Assisting with organizing the window displays
• Maintains good working relationships with colleagues

.3 Treatments
• Providing massage and body treatments (various massage therapies, hot stone massage, body scrubs etc.)
• Providing hair treatments (shampooing, cutting, setting, hair drying, coloring, etc.)
• Provides high quality treatments according to Deep Nature protocols and trainings
• Being well versed in the product knowledge of all items sold at the spa

494.0 Spa Beautician - Massage Therapist

494.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

494.0.b Reporting to: Spa Manager

494.0.c Primary Objective of Position:
.1 Providing guests with prompt, friendly, informative and personalized beauty treatments ,massages and body treatment services at the Spa
.2 Maintaining the spa area to ensure that it is presentable, clean and orderly at all times
.3 Participate actively in developing Spa services and products revenues to achieve spa goals

494.0.d Major Areas of Responsibility
.1 Guests
• Actively interacting with guests in order to identify expectations and needs and fulfill them before they turn into an issue,
• Ensuring that all guests (special) requests, inquires, and spa treatments are responded to.
• Effectively handles any guest complaints that may occur during service, suggesting solutions and alternatives to guarantee effective guest recovery,
• Reporting unsolved guest concerns immediately to the Spa Manager
• Greeting and smiling at guests.
• Providing personalized service by addressing guests with names
• Answering questions about spa treatments and products

.2 Administration
• Assisting with taking reservations at the desk or by telephone, maintaining the reservations log and calendar
• Using and operating the Micros and Fidelio system for billing
• Assisting Spa manager Providing inventories, sales and cruise reports, products orders and deliveries
• Reporting maintenance and repair issues to the Spa Manager
• Updating pricing information
• Assisting with organizing promotions, demonstrations and related cocktail parties.
• Assisting with organizing the window displays
• Maintains good working relationships with colleagues

.3 Treatments
• Providing beauty treatments, spa massage and body treatments
• Providing massage and body treatments (various massage therapies, hot stone massage, body scrubs etc.)
• Provides high quality treatments according to Deep Nature protocols and trainings
• Being well versed in the product knowledge of all items sold at the spa