Second Purser

Minimum Requirements

• Must have all STCW certificates
• Valid Passport
• C1D Visa
• Previous cruise experience is preferred (previous 5* hotel expereince will be considered)

Job Summary

• Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
• To maintain communication between the ship and port authorities, providing smooth daily clearance in the different ports of call for arrival and departure.
• Ensure that guests are traveling with the proper documentation.
• Assist Chief Purser with finance and administrative tasks.
• Supervise reception desk and carry out audits on front office finances, reporting and cash.

Responsibility and Authority

• Guest Experience
  
  • Demonstrates a genuine concern for guests’ wellbeing at all times;
  • Pro-active approach to problem solving;
  • Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.
• Operational and Administrative
  
  • Inbound and outbound clearance of vessel, passenger visa requirements, maintaining port requirements files, pre arrival advise to port agents, manifest distribution and port telex;
  • Communication of Departure Manifests by email upon sailing from ports of call.
  • Compiling, and forwarding all Visitor Requests to Security and ports of call, as well as providing name for docking spots;
  • Maintaining Food and Beverage Cost Control Document (Victualling);
  • Updates Non Revenue File for Housekeeping, Hotel Controller and Night Auditor;
  • Sends Non Revenue Discounts to Internet Manager, Spa Manager & Boutique Manager, Assistant Purser
  • Prepares Kosher Wine Amenities Request for onboard Sabbath Services
  • Coordinates sending of Safety Letters with Assistant Pursers
  • Charging Concessionaires for Office Supplies Consumption
  • Prepares Port Authorities Requisition
  • Updating monthly POB (Passengers on Board) Documents;
  • Updated Voyage Report Daily
  • Compiling and ensuring all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities;
  • Logging hotel beverage spends and ensuring integrity versus system account postings and signatories;
  • Reservations on staterooms for non revenue guests and maintaining non revenue log for housekeeping and night auditor;
  • Arranging transport and accommodation for Guest Entertainers;
  • Preparation of various files for new cruises, assisting Executive Concierge with embarkation duties and ensuring front desk is prepared for embarkation;
  • Prepares and balances amenities;
  • Prepares and distributes Special advise list;
  • Reports no shows to Company head office;
  • Collects and sends all courier packages to head office;
  • Coordinates Purser on Duty Schedule
  • Prepares EOC Filing
  • New cruise preparation after Chief Purser loads cruise form NVS – addition of guest entertainers, cancellation of back to backs;
  • Coordinates all administration for back to back guests and supervises Assistant Purser with sending of letters, etc.
• Finance
  
  • Providing foreign currency to Front Office Staff and forecast money orders to be passed to Chief Purser;
  • Weekly Audit front desk cash floats;
  • Daily audit check on front desk cash handling;
  • Monitoring open cash balances from guests ensuring all guest accounts are set up in accordance with Company Standards;
  • Controls credit card authorizations and referrals and communication with guests on corrective action;
  • Supervise sending of declined credit card letters an open balance cash letters sent by Assistant Purser and monitors all reports.
  • Responding to Company Accounting on past guest account queries;
  • Supervise the Bingo Calculations, verify postings forward to Chief Purser
  • Performs all other duties as requested by supervisor.
• Training and Development
  
  • Facilitate the training of Front Desk Staff in financial aspects of the operation;
  • Coach and support Assistant Purser in daily operation and where requested will facilitate additional training of Assistant Pursers for progression;
  • Trains, coaches and leads crew to consistently superior levels of performance;
  • Communicates standards of performance to employees;
  • Ensures adherence to the company defined appraisal system;
  • Creates and maintains a positive work environment;
  • Models excellent leadership behavior;
  • Fosters teamwork within all departments onboard;
  • Promotes, participates in and actively suggests enhancements of the Signature Service program.

Education and Experience

• Systems
  
  • MS Office Suite
  • Fidelio Cruise including (but not limited to) modules:
• Cruise Management, Quick Check In.
  
  • Micros Fidelio Point of Sale
  • NVS – Visual Reservation System
• Hospitality Background preferred;
• Travel industry and previous shipboard experience required;
• Experience in front office, revenue operations and crew operations preferred;
• Knowledge of Clearance and Port Regulations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;