P&O Cruises - Customer Services Manager
Are you passionate about customer service and understand the importance of delivering the best service to all guests on board? Do you love achieving excellent feedback scores? Are you someone who thrives on taking the initiative with both your team and the guests? Do you love learning new skills which will enhance the customer experience on board? Are you highly organised and do you adapt well when dealing with all different types of customer feedback?
As Customer Service Manager, your main responsibilities will include:
- Organising and overseeing the delivery of excellent customer service through the front of house team.
- Managing the Guest Service team.
- Ensuring guest feedback is followed up and documented, and ensuring that an effective and positive resolution is achieved.
- Overseeing and controlling guest and crew cabin inventory.
- Completing appraisals identifying development opportunities.
We would love our Customer Service Manager to offer:
- Experience of managing a team ideally onboard a cruise ship, or within a large 4 or 5 star hotel
- Experience of managing a customer service function within the service industry
Please note that a Proficiency in Survival Craft Rescue Boats (PSCRB), Pre-Startup Safety Review (PSSR), Elementary First Aid and Personal Survival Techniques (PST) STCW's are a requirement for this role. Further information will be provided should your application should be successful.
It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential and receive attractive company benefits. Join us on our journey, apply now.
We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.
We are currently recruiting for our Talent Pools to fill anticipated roles in 2021 and beyond. Please note that throughout the Recruitment & On boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
Good knowledge of the English language is required.
Carnival UK is a market leader in the cruise industry, widely recognised by our famous brands P&O Cruises and Cunard. We operate ships all over the world and provide unforgettable holiday experiences to our guests. At Carnival UK, we are about to go through a huge amount of growth and with 2 new ships on the horizon, Carnival UK has big plans for the future!
At Carnival UK as part of Carnival Corporation, our highest responsibility and top priorities are to operate safely, to protect the environment, and to be in compliance everywhere we operate in the world. On this foundation, we aspire to deliver unmatched joyful vacations for our Guests, always exceeding their expectations. We are committed to a positive and just corporate culture, based on inclusion and the power of diversity. We operate with integrity, trust and respect for each other - seeking collaboration, candour, openness and transparency at all times. And we intend to be an exemplary corporate citizen leaving the people and the places we touch even better.