Hotel Manager - Hotel River Ships

The Hotel Manager is responsible for the efficient overall management and operation of the Hotel Department and other Guest related programs on board. The Hotel Manager is also responsible for onboard revenue and cost control within the department.

Job responsibilities:

• Lead and manage according to the 6 key principles: show well, the right delights, service wow, sails are up, destination engagement and magical moments.
• Execution and monitoring of the daily planning guide.
• Delivering the highest possible quality of Guest Experience by training personnel onboard by using the tools provided by the Director Guest Experience Development.
• Create and maintain an atmosphere in which each team member ‘breathes’ Windstar by maintaining a Guest Experience culture throughout his department.
• Manage the execution of “magical moments”.
• Monitor and audit execution of Guest Experience Directives throughout his department.
• Lead and Manage on board entertainment programs and activities, to ensure that program quality and content meet and exceed guest satisfaction.
• Effectively manages Housekeeping and Food & Beverage operations.
• Seek opportunities to improve the on board product and its operation.
• Drive on board revenue to achieve and exceed the projected sales and on board margins.
• Maintain costs according to set targets.
• Follow procedures in place to hold personnel accountable.
• Make sure that House rules are followed all the time in his Department.
• Oversee the ship concessionaires to make sure they are in compliance with requirements.
• Maintain awareness among his crew of basic safety rules and a safe working environment.
• Maintain full adherence among his crew of USPH regulations and standards.
• Manage all crew matters on the yacht: including crew lodging, feeding, crew cabin cleanliness and maintenance, crew welfare and recreations, uniforms and crew laundry.

Required Qualifications & Skills:

• Lead and manage according to the 6 key principles: show well, the right delights, service wow, sails are up, destination engagement and magical moments.
• Execution and monitoring of the daily planning guide.
• Delivering the highest possible quality of Guest Experience by training personnel on board by using the tools provided by the Director Guest Experience Development.
• Create and maintain an atmosphere in which each team member ‘breathes’ Windstar by maintaining a Guest Experience culture throughout his department.
• Manage the execution of “magical moments”.
• Monitor and audit execution of Guest Experience Directives throughout his department.
• Lead and Manage on board entertainment programs and activities, to ensure that program quality and content meet and exceed guest satisfaction.
• Effectively manages Housekeeping and Food & Beverage operations.
• Seek opportunities to improve the on board product and its operation.
• Drive on board revenue to achieve and exceed the projected sales and on board margins.
• Maintain costs according to set targets.
• Follow procedures in place to hold personnel accountable.
• Make sure that House rules are followed all the time in his Department.
• Oversee the ship concessionaires to make sure they are in compliance with requirements.
• Maintain awareness among his crew of basic safety rules and a safe working environment.
• Maintain full adherence among his crew of USPH regulations and standards.
• Manage all crew matters on board: including crew lodging, feeding, crew cabin cleanliness and maintenance, crew welfare and recreations, uniforms and crew laundry.

Benefits:

• Free health insurance from the first day
• Free food and accommodation (shared cabin & facilities)
• 5 working days/ 2 days off
• 1.70 days paid holiday per month
• Reimbursement of the travel expenses up till 300 Euro on completing the contract