Training Specialist - Norwegian Cruise Line

Resolves schedule conflicts by negotiating with management, learner and training services.
• Works with a number of onboard managers and crew members to facilitate the Vacation Hero
recognition program. Works with guidance of onboard management to conduct recognition
meetings.
• Oversees the computer-based training library and is responsible for tracking the use and
possession of those materials.
• Creates and manages an agenda and conducts meetings accordingly.
• Coordinates with ship management to facilitate Vacation Hero initiatives and recognition
programs.
• Performs the following additional duties in the position as follows:
o Walk Around on a rotation basis only as part of the 1-2 slots each week/cruise for the
complete HR Team onboard, provided that it does not interfere with the main duties of
the position.
o Twice a month table hosting with a duration of approximately one (1) hour or one hour
and a half (1 ½)
o Once a week one (1) cabin inspection
o Embarkation day:
▪ Sign on/sign off assistance to Personnel Department and sign on
presentation facilitation.
▪ Crew mail assistance to Crew Enrichment Administrator
• This position will be required to work assignments both onboard and at the
company’s pre-deployment centers on a rotational basis or as needed by the
company.
• Trains between 900 – 1600 active crew members.
• Reports onboard to the Human Resources Director while maintaining a direct relationship with
the shoreside business owner in Shipboard Talent Development.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry
out the policies and procedures appropriate for his/her position.
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
• Minimum of two (2) years of training and/or teaching experience in a business setting is
required. Prior training experience in the hospitality industry is preferred.
• Advanced level of English verbal and writing skills, including the proper use of English grammar
is required.
• Intermediate to Advanced knowledge and skills in typing and MS Office Suite software,
especially Outlook, Word, Excel and PowerPoint, are required.
EDUCATION
• Bachelor’s degree (US system) or foreign equivalent in adult teaching/training/development or
a related field is required.
• Teaching certificate or trainer certification from a recognized educational institution and/or ESL
Certification is preferred.
• Position-specific STCW training from an accredited educational institution is required.