Cunard - Hotel Operations and Retail Manager

Recognised throughout the world for our elegance, style and service excellence, ​​​​​​Cunard are offering an exciting opportunity for a Hotel Operations and Retail Manager to join our teams onboard. Join us and begin your new career with Cunard.

As a Hotel Operations and Retail Manager you will be leading and supporting the Hotel Operations team onboard a luxury Cunard ship. You will help to develop and empower your leaders to resolve Guest queries in a professional and efficient manner and oversee the ships administration and clearance procedures. You will also be responsible for ensuring that onboard revenue targets are met, including revenue partners.

Are you thoughtful and proud to deliver a world class service to our guests? Are you a problem solver who uses initiative to meet customer demands to deliver excellence? Are you a refined and conscientious individual who can adapt to ever changing situations?

If so you could be ideally suited to the Hotel Operations and Retail Manager position.

To join Cunard in this fantastic role you must have the following:

• Experience of managing a large team in a similar role onboard a cruise ship environment
• Ability to speak and write in fluent English
• Demonstrated experience of delivering exceptional Guest service

We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

We are currently recruiting for our Talent Pools to fill anticipated roles in 2022 and beyond. Please note that throughout the Recruitment & On boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.

Carnival UK ask that all employees are fully vaccinated against Covid 19, including a booster dose. As part of the application form, you will be asked if you are either currently fully vaccinated or partially vaccinated but willing to be fully vaccinated prior to joining our fleet. We currently accept Covid 19 vaccinations that are WHO Approved (World Health Organisation) either having a two dose vaccine plus 14 days or 1 single dose vaccine plus 14 days. We are unable to progress any applications from individuals who will not be fully vaccinated at this time and welcome future applications should your vaccination status change.

Please note that a full STCW is required for this role. Please note that we can only accept MCA Approved STCWs.​​​​​​​