Royal Caribbean Group

Guest Services Officer

Royal Caribbean Group
Guest Services Jobs
Guest Services Officer
12 July 2024

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction dispositionis mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanor always. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities
to add value to job accomplishments.


Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

  • Minimum one-year experience in a customer contact position within the hotel field or related industry.
  • Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
  • Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines.
  • Completion of high school or basic education equivalency preferred.

Language Requirements:

  • Required to speak English clearly and distinctly.
  • Aptitude to read and write English in order to understand and interpret written procedures.This includes the ability to give and receive instructions in written and verbal forms and toeffectively present information and respond to questions from guests, supervisors andco-workers.
  • Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.


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Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship, in a 4/5* Hotel or in an Upscale Restaurant.

Language Requirements

Good knowledge of the following languages is required: English, German, Italian, French, Japanese, Korean, Greek

Royal Caribbean Group

Royal Caribbean Group

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!

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