Front Office Supervisor (m/f/d) - season 2024

Come and join the A-ROSA TEAM!

As a member of our highly motivated crew, you will soon notice that working for A-ROSA is a unique experience. A tasteful ambience, an exciting work environment and a great sense of team spirit: that’s what makes A-ROSA such a fantastic place to work! As a team, we are always there for each other. Everyone helps everyone else; everyone is dedicated and takes on responsibility independently.

Working for A-ROSA means discovering Europe, and not just for our guests. Explore vibrant cities and admire breath-taking scenery with your colleagues. More than 750 employees from over 25 countries work for us on board. Our team speaks German and English, and we think internationally. Both on board and on land, our outlook is international and we foster a spirit of diversity.

Your advantages with A-ROSA

• Swiss employment contract incl. health and pension insurance (excl. France)
• Outside cabin (single occupancy if available) with porthole
• No Basic Safety Training necessary before boarding
• Low additional costs for personal expenses (rent, supplies, clothing)
• No additional costs for uniforms or visas (at proper end of contract)
• Overnight berths in attractive destinations
• Choice of sailing area possible
• Fair working hours incl. rest days on board
• Fair holiday regulations
• Personal atmosphere on board and within the company
• Extensive induction and training at the start of the season
• Free language training on board at the start of the season
• Attractive promotion opportunities

Your responsibilities

• Reception acting as information desk:

  • Responsible for 24-hour service at reception and personally providing reception services
  • Providing a high-quality, friendly place for passengers to go when they require tourist and general information or concierge services
  • Organising boarding and disembarkation in cooperation with the Hotel Manager
  • Receiving passenger complaints

   

  Official tasks:

  • Daily checks of passenger and crew lists; issuing and sending departure notices
  • Issuing necessary documents
  • Operating the security system at reception

   

  Personal tasks:

  • Drawing up duty rosters
  • Managing and monitoring of subordinate staff
  • Issuing pay slips
  • Conducting appraisal interviews at the end of the trial period or season
  • Training/instructing staff and promoting staff with appropriate potential

   

  Administrative tasks:

  • Responsible for general and office keys, office materials and printed matter
  • Taking stock of office materials and printed matter at the end of each month
  • Ordering and monitoring office materials, all printed matter, computer systems and accessories
  • Maintaining the Fidelio and MICROS systems; monitoring continual operational readiness of the entire on-board computer system in cooperation with the respective department on land
  • Set up of staff in MICROS and Fidelio
  • Cooperation with other areas

   

  Accounting tasks:

  • Daily maintenance of reception cash book, checking and cashing up currency exchanges and passenger income with reception
  • Monitoring and implementing systemic currency exchanges and completing the reception cash book in accordance with the shipping line’s requirements
  • Checking/reviewing the reception cash register and accounts with the Hotel Manager once per voyage
  • Issuing travel expense statements

   

Your profile

• Successful completion of vocational training in the hotel industry and/or course of specialised study
• At least two years of professional experience in a comparable position
• Knowledge of Fidelio Cruise and Micros POS systems desirable
• PC skills including Microsoft Office software (PowerPoint, Word, Excel)
• Excellent knowledge of German and English, other languages desirable
• Experience on board ship desirable