Senior IT Officer- Ship Based

Looking for Senior IT Officers to keep us connected as we sail the world!

• Competitive Salary with good onboard privileges
• 4 months on 2 months off rotation

Fred. Olsen Cruise Lines is a family run company, well known for our quality cruises and the ‘personal’ touch we offer our guests.

The IT Officer works within a busy office and to provide technical support for the on-board users and IT infrastructure, ensuring maximum availability of IT systems while continuously looking to improve end user service.

Daily duties include:

Actively manage and oversee the service desk onboard and ensure service level agreements are met
Support users with the functions of ship specific systems such as Fidelio SPMS, Micros, AMOS and OCS.
Provide 1st and 2nd line support for all corporate endpoint devices including PCs, laptops and mobile phones.
Support IT Officers and crew in their IT learning and development.
Setup cruise terminals ready for the embarkation of passengers and support staff working with the embarkations systems.
Escalate 2nd and 3rd line technical issues to the Fleet IT Supervisor and IT Central Services team.
Perform regular maintenance (patching/upgrades etc.) of IT equipment.
Maintain Cruise IT standards including PC naming conventions, IP addresses, and Active Directory best practices (purging of old DNS records for example).
Maintain a high degree of customer service and provide guests with technical support of Wi-Fi service.
Help to implement projects as identified by the Shore-side Cruise IT team.
Provide out of hours support where necessary.
Any ad-hoc duties the Hotel Manager or Shore-side Cruise IT team may deem appropriate.
We are looking for individuals that possess the following essential skills and qualities:

Degree holder in relevant subject. Experience with hardware configuration and support role
Ship-board experience, ideally served on a cruise ship;
Enthusiastic about travel and keen to learn with experience of troubleshooting;
Commercial awareness and used to working towards challenging objectives and to deadlines;
STCW Basic Safety Training is required
This is an exciting opportunity to work on board our cruise ships, travelling to worldwide destinations whilst enhancing our guests' holiday experience. This is your chance to give our guests the experience of a lifetime!

We will shortlist candidates that are either fully vaccinated or willing to be vaccinated against COVID19.

**We do not charge candidates any referral fee**

**Direct applicants only please. Any candidates submitted by recruitment agencies will be treated as direct applicants**