Front Desk Manager

Faststream is recruiting an experienced front Desk Manager for an award winning global cruise giant

Faststream are recruiting experienced Front Desk Managers for an award winning people focused global Cruise Giant!  Do you have managerial experience in a similar role either on Cruise Vessels or for large hotel chains?  This could be the ideal position for you with excellent prospects for career progression!

Key Responsibilities:

• Lead and motivate a team of front desk personnel, providing guidance, training, and support to ensure excellent guest service delivery.
• Oversee all front desk operations, including check-in, check-out, guest inquiries, reservations, and billing processes.
• Monitor guest feedback and resolve any issues or complaints promptly and effectively, ensuring guest satisfaction and loyalty.
• Collaborate with other departments onboard to coordinate guest services and enhance the overall guest experience.
• Maintain accurate records and reports related to front desk operations, including guest preferences, inventory, and financial transactions.
• Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations.
• Conduct regular staff meetings, performance evaluations, and training sessions to foster a positive and productive work environment.

Qualifications:

• Valid STCW Certification and C1/D (or ability to renew/obtain)
• Minimum of 1 years of experience in a similar role within the hospitality or cruise industry.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
• Exceptional organizational and time-management abilities, with a keen eye for detail.
• Proficiency in computer systems and software applications commonly used in front desk operations.
• Ability to remain calm and composed under pressure and adapt to changing circumstances.
• Knowledge of safety and security protocols relevant to cruise ship operations is advantageous.

Benefits:

• 16/8 week rotation
• Attractive Salary
• Additional Benefits onboard
• Career Progression Opportunities

Please contact me to find out more, I would love to hear from you.