Guest Relations Manager for Azamara Cruises

V.Ships Leisure is looking for Guest Relations Manager on behalf of Azamara Cruises.
 The Guest Relations Manager is responsible for providing consistent personalized services to our guests and effectively leading the Guest Relations operation in achieving total guest satisfaction. The main focus of the operation is to ensure Guest Relations is executing a culture of purposeful driven service. This role establishes and inspires a positive and productive work environment while ensuring both guest and employee satisfaction. Guest Relations Manager will continuously improve the overall ratings and is held accountable for the guest relations experience. 

Key Responsibilities

• Plans, organizes, supports, controls, and evaluates the operation of the Guest Relations team. 
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within corporate standards. 
• Establishes and maintains effective internal communications. 
• Responsible for assisting with the financial operation of the vessel. Monitors the main safe onboard and maintains control of cash floats. 
• Establishes and maintains a prominent level of visibility and personal involvement throughout the vessel in guest and crew areas. 
• Monitors smooth implementation of guest feedback programs. 
• Participates with corporate office in monitoring present and future trends, practices and systems in the hospitality and cruise industries. 
• Ensures that all crewmembers in the Guest Relations team receive effective performance appraisals as applicable for 90 days end of probation and end of contract within 7 days prior to sign off. 
• Supports and oversees a smooth implementation of all training programs for the Guest Relations team. 
• Understands the Safety Program, and their responsibilities in the Safety Organization according to the Emergency Plan and Station Bill. Must be available, capable, and ready to act in the event of an emergency.  
• Attends meetings, training activities, courses and all other work-related activities as required. 
• Responsible for effectively managing the time and attendance of their own and direct reports’ work and rest hours in accord with MLC regulations and company procedures. 
• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.  
• This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 
• Strives for an engaged, professional and stable Guest Relations team with pride in both ship and company being led by motivated and high-performing officers and crewmembers. 
• Responsible for developing a team spirit amongst key reports. 
• As one of the lead contacts for our guests, personifies all of the Company's principles and standards, acting as a role model at all times. 
• Self-motivation: Takes the initiative to stay abreast of currents trends in leadership, hospitality and general business by reading relevant books, periodicals, and pursuing other job-related learning platforms. 

Education/Experience/Qualifications:

• Strives for an engaged, professional and stable Guest Relations team with pride in both ship and company being led by motivated and high-performing officers and crewmembers. 
• Responsible for developing a team spirit amongst key reports. 
• As one of the lead contacts for our guests, personifies all of the Company's principles and standards, acting as a role model at all times. 
• Self-motivation: Takes the initiative to stay abreast of currents trends in leadership, hospitality and general business by reading relevant books, periodicals, and pursuing other job-related learning platforms. 
• Ability to build amicable relationships interdepartmentally with managers on ship and shore-side. 
• Completion of two contracts as Concierge, two contracts as Documentation Officer and Guest Relations Officer with a performance rating of Exceeds Expectations or above, along with demonstrated leadership skills. 
• No disciplinary action on file for the last 12 months.  
• Ability to speak English clearly, distinctly, and cordially with guests. 
• Ability to read and write English in order to understand and interpret written procedures.  This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.  
• Ability to speak additional languages such as Spanish, French or German is preferred. 

About Azamara

Since 2010, Azamara® has delivered a unique way to travel that we call Destination Immersion® experiences. Our intimate, club-like ships can fit in smaller ports bigger vessels can’t visit, and as a crew member, you'll experience destinations that aren’t even on the map for other cruises. With smaller ports, longer stays, and more overnights than other cruise lines, Azamara makes it easier than ever to be immersed in the heart of local cultures in the ports we visit.