Crew Purser - Luxury Cruise Ship

Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s seven small, luxurious ships carry a maximum of 1,250 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 600 marquee and boutique ports in more than 100 countries on 7 continents on voyages that range from 7 to more than 200 days. The brand has a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.

** Ship Experience essential for this role **

ESSENTIAL FUNCTIONS

• Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies;
• Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies;
• Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate;
• Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board.

Guest Experience

• Demonstrates a genuine concern for guests’ wellbeing at all times and Pro-active approach to problem solving;
• Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guests’ experience.

Operational and Administrative

• Crew Clearance and processing port documents required for crew
• Maintain Ship’s Articles
• Organizes and arranges crew sign on
• Fidelio Data Entry: Verify passport info and personal details in Fidelio; Assign Ops #s in Fidelio; Check the safety # has been added by the Safety Officer; Enter All Seaman’s book info; Home address to sign on sheet; Emergency contact info to sign on sheet; Check Sign off crew out of Fidelio; Add Sign on Crew to Fidelio; Balance Fidelio to Crew movement each day.
• Balance Crew Figures in Fidelio in accordance to day’s crew movement;
• Performs all Crew Purser departure tasks as out lined;
• Assign crew cabins for sign ons;
• Prepare & Print Crew Passes;
• Responsible for all crew cabin assignments and for completion of crew cabin assignment track sheet;
• Responsible for Crew cabin changes;
• Prepare all paperwork for Ship’s clearance;
• Send pre arrival info to all ports and manifests;
• Send daily expected crew movement internally and externally;
• Arrange visas for crew signing off;
• Prints off crew flight details for ICS / SSSL crew from Apollo system and OCI / RSSC crew flights from email;
• Prepares landing forms for crew wishing to land items ashore;
• (OCI) Update daily voyage report;
• Attend Cabin Inspection;
• Crew Welfare Treasurer;
• Maintain hard copies of crew contracts;
• Maintain the Crew bank wire forms for onboard and 12 month contract crew;
• Maintain contracts for OCI / RSSC crew or employment letters of concessionaires in one binder (onboard & 12 month crew on payroll only);
• Overall responsibility for all crew passports, Seaman’s Books and (OCI) Yellow Fever certificates;
• Responsible to ensure passports / seaman’s books are ticked back to manifest prior to hand out and after return by Crew Administrator;
• Responsible to obtain correct departmental Head authorization (Fidelio report) for passport to be given to crew member;
• Seaman’s book applications, ratings and licenses applications;
• Advised Department Heads, Safety Officer etc. of position changes
• Supervise AVO / Expresso database and ensure AVOs are closed from the Crew Administrator;
• Administrated Family Onboard requests;
• Crew Lost Luggage follow up; o Attend SHOM Meeting;
• (OCI) Cover Reception Desk for Reception meetings;
• Supervise Crew Administrator in their assigned duties.

Finance

• Update daily victualling figures and ensure they balance to crew manifest;
• Empty cash from crew phone card machine and balance cash to sales;
• Report EOM crew calling card inventory;
• Maintain crew office safe – Crew Administrator is not to be given access to safe;
• All payroll related duties – the Crew Administrator will not be involved in payroll;
• Prepare Crew Expense forms;
• Mid and End of month cash advance payout to OCI crew;
• Maintain US Federal Tax deduction records in MXP;
• Print and distribute crew pay slips at EOM;
• Obtain signature on Crew pay slip verification report at EOM;
• Balance of Fidelio account system to MXP for Crew onboard account deductions.

Training and Development

• Facilitate the training of new crew pursers;
• Train and support Crew Administrator
• Coach and support Second Purser in daily operation and where requested will facilitate additional training of Second Pursers for progression;
• Trains, coaches and leads crew to consistently superior levels of performance;
• Creates and maintains a positive work environment;
• Models excellent leadership behavior;
• Fosters teamwork within all departments onboard;
• Promotes, participates in and actively suggests enhancements of the Signature Service program.

Safety

• Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Prepare a handover report prior to leaving the vessel.
• Participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations

Education

• Systems: MS Office Suite
• Fidelio Cruise including (but not limited to) modules: Cruise Management, Payroll, Data Import, US Customs APIS, Quick Check In.
• Micros Fidelio Point of Sale
• NVS – Visual Reservation System
• Travel industry and previous shipboard experience required;
• Experience in front office, revenue operations and crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;
• Excellent appearance 

** Must have previous ship experience in same / similar role, crew office operations preferred
*** Understanding of highest level of service
**** Very professional, excellent appearance
***** Excellent administration skills, perform well under pressure, be well organised

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