Assistant Systems Manager @ Viking Cruises

PURPOSE OF POSITION

• The Assistant Systems Manager assists the Systems Manager with maintaining all IT systems and equipment onboard the vessel, and maintains the hardware, cabling systems, networks, software and addresses other technical issues.
• You are required to provide all departments onboard the vessel with general support for systems and procedural activities and provide user training in order to enhance the ship’s user skills.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company, and increase guest satisfaction and knowledge by providing tech-learning courses.

YOUR RESPONSIBILITIES

• Perform daily operations, as detailed in Run Books and other technical documents provided during training.
• In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related hardware.
• Must demonstrate the ability to troubleshoot and repair PC and printer hardware.
• Promptly respond to user requests during normal working hours. Extended hours may be required as needed for critical systems support.
• Take direction from the Systems Manager to deliver on required responsibilities and assignments.
• Provide basic user training and support in using common PC software and specialized property management software, as needed.
• Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage.
• Provide guest support for devices, troubleshooting of WiFi connection & the Viking Voyager App.
• Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product
• Keep the Leadership Team informed of any IT issues and policies that may affect shipboard operations in their areas of responsibility.
• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
• Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
• Have strong motivation to achieve the company goals and objectives (quality and financial) for the IT Department.
• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
• Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.

YOUR PROFILE

• A required minimum of 1 years’ experience working with IT systems including hands on experience with assisting end users, operations, and systems administration
• A degree in Computer Science or related and formal training in IT hardware and software is required.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Strong administrative skills are required.
• Experience in MXP is preferred.
• Must be proficient with PC based databases, spread sheets, and word processing systems.
• Flexible, stress resistant, committed team player
• Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.