Casino Positions - NCL and Margaretville

POSITION TITLE Casino Dealer

POSITION SUMMARY
Dealers will perform their duties in accordance with the directives as set down in the Casino
Operations Manual ensuring that the highest standards of efficiency, guest service and
security are met in accordance with the company's policies and procedures.
The Dealer serves as the direct contact between the patrons and the Casino Management
and as such is required to conform to the highest levels of professionalism, appearance and
communication.
The Casino Management may assign a Dealer other duties outside the Casino Operation.
The Dealer is expected to perform these duties to the highest standards of efficiency, guest
service and integrity.
In order to consistently exceed guest expectations and provide the highest levels of product
and services, additional duties and responsibilities may be assigned as needed.
NORWEGIAN CRUISE LINE’S VISION AND MISSION
VISION
Be the cruise line of choice.
MISSION
To provide a consistently superior cruise vacation by exceeding customer expectations and
embracing our passion for innovation that delivers freedom and value for our guests, travel
partners, team members and shareholders.
Printed copies are uncontrolled documents.
It is the responsibility of the user to verify that the issue date on any printed copy matches the issue date of the current online Norwegian Cruise Line
Intranet document.
Page 2 of 4
Revised3/15/2022
Effective Date:
08/10/2006 Job Description Update:
04/07/2014
ESSENTIAL FUNCTIONS
• Deal games in accordance with the rules of the game, policies and procedures.
• Ensures betting compliance and payments in accordance to game rules and limits.
• Provides exchange of currency for chips.
• Informs guests of game rules and enforces game rules in accordance to procedures.
• Ensures game protection and protection of Company's assets. Informs Supervisor of
any suspicious behavior to prevent fraud.
• Verify bankrolls and credits with Supervisor.
• Supervises the proper care and use of Casino equipment and reports any damage or
loss immediately to the Supervisor.
• Assist guest with questions regarding Casino activities or refers to appropriate
personnel.
• Assumes other duties as assigned by the Casino Supervisor.
• Maintains the standards and guidelines recommended by SEMS and NCL Casino
Operations.
• Performs other related duties as assigned or as directed. The omission of specific
duties does not preclude the supervisor from assigning duties that are logically
related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS,
and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
• Must be able to efficiently provide dealing services for guests each day.
• Must have knowledge of at least 3 or more games currently offered by NCL Casinos.
• Must be able to provide quality service for a large passenger vessel that can include
from 1,000 to 3,000 guests.
NATURE AND SCOPE
• Under the direction of the Casino Supervisor, the Dealer is responsible for the proper
execution of all gaming activities pursuant to NCL procedures and game rules and
limits.
• Responsible for Supervision and control of all passengers involved in gaming
activities enforcing all game rules with professionalism and enthusiasm.
• The incumbent must be able to work in a multi-cultural environment; also, must be
able to adjust to changes in schedules, assignments and deadlines.
Printed copies are uncontrolled documents.
It is the responsibility of the user to verify that the issue date on any printed copy matches the issue date of the current online Norwegian Cruise Line
Intranet document.
Page 3 of 4
Revised3/15/2022
Effective Date:
08/10/2006 Job Description Update:
04/07/2014
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
• Minimum of two years dealing experience is preferred.
• Minimum of one year experience in three or more of the following games: Blackjack,
Roulette, Let it Ride, Caribbean Stud Poker, 3-Card Poker, Baccarat, Pai Gow Tiles,
Pai Gow Poker, or Texas Hold'em is required.
• Gaming license is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper
use of English grammar is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft
Word, Excel, Fidelio Cruise, Micros), is required.
EDUCATION
• Highschool diploma or foreign equivalent is required.
• Associates Degree or foreign equivalent is preferred.
ATTRIBUTES
• Professional and personable approach to all guests.
• Must be outgoing.
• Maintain the highest standards of Customer Service/Guest Relations
• Dependable and reliable.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates