Utility Hotel

This position will be rotated within hotel area: housekeeping, restaurant, bar and galley.

485.0.a Section 402 General Job Requirements for all Hotel Crew is part of this job description and should be read and understood.

485.0.b A Hotel Utility’s position is multi-purpose and can be performed in the Housekeeping Department and/or the Restaurants & Bars and/or the Mess rooms and/or the Storerooms & Provision Area and/or the Galley and/or general hotel areas

485.0.c Primary Objective of Position

.1 Cleaning and maintaining assigned hotel areas as requested for the departments as listed below:

485.0.d Housekeeping Department – MS Paul Gauguin

.1 Reporting to: Assistant Housekeeper.

.2 Cleaning and maintaining all public guest and crew areas and bathrooms.

.3 Customers

• Constantly display a positive and can do attitude.
• Strictly follow company grooming policy.
• Keep in mind that guests always come first.
• Greet and smile at guests.
• Able to anticipate guests’ expectations.
• Always ready to go the extra mile.
• Communicates and interacts at all time in a friendly, professional and courteous manner with guests and colleagues.
• Follow instructions received from direct Supervisors or any higher ranked officer.

.4 Personal & professional attributes

• Cleaning and maintaining floors, walls, ceilings, mirrors, windows, doors, surfaces, fixtures and furniture in public guest and crew areas, including corridors, staircases, circulation areas, concessionaire areas, gym, boutique, spa, lobbies, gangway and elevators, including the guest gym and crew laundry areas, including offices and meeting rooms, including the hospital
• Cleaning and maintaining floors, walls, sinks, mirrors, fixtures, toilets, and urinals in public guest and crew bathrooms.
• Replenishing supplies for public bathrooms.
• Ensures that the cleaning lockers and cleaning caddy is properly stocked and set up.
• Ensuring proper and sufficient use of chemicals
• Ensuring proper use of electrical equipment (vacuum cleaners, shampoo machines, etc.) and non electrical equipment and supplies
• Cleaning trash bins in public areas and bathrooms, and thereby minimizing the use of trash liners by reutilizing bags where possible.
• Separating garbage prior to delivery to the designated garbage collection areas.
• Helping with cleaning of cabins on embarkation day.
• Assisting with luggage duties on embarkation day.
• Assisting with delivery of soiled cabin linens and towels to the laundry; changing towels “one for one”
• Assisting with picking up clean linens and towels from the laundry.
• Setting up lounges or other public areas for scheduled events.
• Requisitioning cleaning supplies and equipment as needed.
• Assist in main laundry for washing and pressing (Linens, towels, table cloths and napkins)
• Requisitioning cleaning supplies and equipment as needed.
• Be pro-active and flexible in handling unexpected event.
• Constantly displays welcoming and approachable demeanor.
• Able to use sound judgment when dealing with Guests.
• Constantly follow company P&P.
• Performs other related duties as assigned or as directed.
• Always display a can do attitude.
• Always protect company interests, assets & properties.
• And all other tasks assigned by Asst. Housekeeper.

.5 Safety & compliance

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
• Assist the Asst. Housekeeper in maintaining at all time and healthy and pleasant working environment in his/her department.

485.0.e Restaurants

.1 Reporting to: Head Waiter

.2 Providing cleaning services in the dining areas, and providing assistance to Waiters and Assistant Waiters, and to provide assistance to Bar Waiters and Deck Stewards.

.3 Customers

• Constantly display a positive and can do attitude.
• Strictly follow company grooming policy.
• Keep in mind that guests always come first.
• Greet and smile at guests and crew.
• Able to anticipate guests’ expectations.
• Always ready to go the extra mile.
• Communicates and interacts at all time in a friendly, professional and courteous manner with guests and colleagues.
• Follow instructions received from direct Supervisors or any higher ranked officer.

.4 Personal & professional attributes.

• Assisting restaurant team to ensure that all sections are properly set up, clean and ready for service on time,
• Assisting with the preparation, set-up and decoration of buffets
• Acting as buffet runner by ensuring that the buffet set up is consistently maintained throughout service to required standards,
• Maintaining food items correctly stored in buffet or working area, returning leftover food to the Galley after service,
• Assisting with food and water services in the restaurants if and when required.
• Acting as food runner during service, ensuring that all food is delivered to the correct station whilst still hot/chilled
• Assisting in maintaining the cleanliness levels within the Dining Room.
• Cleaning the dining areas throughout service,
• Removing dirty crockery throughout service to dish wash area and works with Galley utility to keep dish wash area clear,
• Vacuums and mopping the floor in the dining areas after each service,
• Assisting in the day-to-day cleaning of windows, brass, air conditioning units, doors, stations and all other areas as directed by the Head Waiter.
• Removing garbage from stations and dining and bar areas.
• Carrying of equipment, chinaware, cutlery, glassware, etc. from/to service areas, from/to dish/pot wash areas or from/to storage areas.
• Be pro-active and flexible in handling unexpected event.
• Constantly displays welcoming and approachable demeanor.
• Able to use sound judgment when dealing with guests.
• Constantly follow company P&P.
• Performs other related duties as assigned or as directed.
• Always display a can do attitude.
• Always protect company interests, assets & properties.

.5 Safety & compliance

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
• Assist the Head Waiter in maintaining at all time and healthy and pleasant working environment in his/her department.

485.0.f Messrooms

.1 Reporting to: Head Waiters

.2 To provide officers and crew with quality food service in the mess rooms

.3 Customers

• Constantly display a positive and can do attitude.
• Strictly follow company grooming policy.
• Keep in mind that guests always come first.
• Greet and smile at guests and crew.
• Always ready to go the extra mile.
• Communicates and interacts at all time in a friendly, professional and courteous manner with guests and colleagues.
• Follow instructions received from direct Supervisors or any higher ranked officer.

.4 Personal & professional attributes.

• Ensuring that mess rooms are properly set up, clean and ready for service on time
• Preparation, setting-up of buffets
• Acting as buffet runner by ensuring that the buffet is consistently maintained throughout service to required standards
• Maintaining food items correctly stored in buffet or working area, returning leftover food to the Galley after service,
• Removing dirty crockery throughout service to dish wash area and works with Galley utility to keep dish wash area clear
• Vacuums and mopping the floor in the mess room areas after each service,
• Cleaning of windows, brass, air conditioning units, doors, stations and all other areas as directed by the Head Waiters
• Removing garbage.
• Carrying of equipment, chinaware, cutlery, glassware, etc. from/to service areas, from/to dish/potwash areas or from/to storage areas.
• Ensures that a full and complete inventory and consumption record of the mess rooms are maintained.
• Informing the Head Waiter when supplies for the mess rooms are needed.
• Be pro-active and flexible in handling unexpected event.
• Constantly displays welcoming and approachable demeanor.
• Able to use sound judgment when dealing with guests.
• Constantly follow company P&P.
• Performs other related duties as assigned or as directed.
• Always display a can do attitude.
• Always protect company interests, assets & properties.

.5 Safety & compliance

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
• Assist the Head Waiter in maintaining at all time and healthy and pleasant working environment in his/her department.

485.0.g Galley

.1 Reporting to: First Utility Galley

.2 Maintain a supply of clean pots, pans, cooking elements and dishware at all times and to maintain a clean and orderly galley area

.3 Customers

• Constantly display a positive and can do attitude.
• Strictly follow company grooming policy.
• Keep in mind that Guests always come first.
• Constantly display welcoming and approachable demeanor.
• Able to use sound judgment when dealing with guests.
• Greet and smile at guests and crew.
• Always ready to go the extra mile.
• Communicate and interact at all time in a friendly, professional and courteous manner with guests and colleagues.
• Follow instructions received from direct Supervisors or any higher ranked officer.

.4 Personal & professional attributes

• Clean wet garbage grinder after each meal.
• Clean and sanitize drinking water dispenser.
• Adhere to three sink method of cleaning.
• Maintain clean and sanitized sinks and counters at all times.
• Utilize three bucket system per USPH standards.
• Maintain clean hand sinks at all times.
• Clean walls, ceilings, floors, gutters, dumbwaiters, etc.
• Clean service trolleys, fridges, freezers, cabinets, etc.
• Clean dish washer and glass washer machine daily.
• Clean silver locker from outside on a daily basis.
• Adapt the CDC VSP standards to assure that proper food safety, hygiene and sanitation practices are present.
• Clean china, glassware, washes pot, pans, etc….after each meal.
• Clean china trolleys daily.
• Polish silver in accordance with schedule.
• Maintain equipment in working order by coordinating the routine maintenance and repair of equipment with engineering staff.
• Be pro-active and flexible in handling unexpected event.
• Constantly follow company P&P.
• Perform other related duties as assigned or as directed.
• Always display a can do attitude.
• Always protect company interests, assets & properties.

.5 Safety & compliance

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
• Assist the Supervisor in maintaining at all time and healthy and pleasant working environment in his/her department.
• Always follow time keeping rules.
• Fully comply with safety duties.
• Strictly follow company code of conduct and safety regulations.

485.0.h Store Rooms & Provision Area

.1 Reporting to: Provision Master

.2 Cleaning and maintaining the hotel store rooms, freezers and fridges containing food, beverage, consumable and durable items.

.3 Customers

• Constantly display a positive and can do attitude.
• Strictly follow company grooming policy.
• Keep in mind that guests always come first.
• Greet and smile at guests and crew.
• Always ready to go the extra mile.
• Communicate and interact at all time in a friendly, professional and courteous manner with guests and colleagues.
• Follow instructions received from direct Supervisors or any higher ranked officer.

.4 Personal & professional attributes

• Prepare storeroom prior to arrival in each port for new stock
• Clean storeroom prior to arrival of new stock
• Load and stores hotel items.
• Assist in the hotel Storerooms operation as directed by Provision Master
• Maintain cleanliness of all storage areas in accordance with the CDC VSP
• Make sure that all storerooms are locked at all times
• Assist in the hotel Storerooms operation as directed by Provision Master
• Maintain cleanliness of all storage areas in accordance with the CDC VSP
• Make sure that all storerooms are locked at all times
• Assists with filling requisitions for each department, as directed by Provision Master based on first in/first out in order to reduce spoilage,
• Assist with preparing supplies for various departments based on schedule agreed upon
• Assist with conducting inventory spot checks and complete physical inventories, as set by company policy, to ensure that all food and beverage records are accurate
• Be pro-active and flexible in handling unexpected event.
• Constantly displays welcoming and approachable demeanor.
• Able to use sound judgment when dealing with Guests.
• Constantly follow company P&P.
• Perform other related duties as assigned or as directed.
• Always display a can do attitude.
• Always protect company interests, assets & properties.

.5 Safety & compliance

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
• Assist the Supervisor in maintaining at all time and healthy and pleasant working environment in his/her department.
• Always follow time keeping rules.
• Fully comply with safety duties.
• Strictly follow company code of conduct and safety regulations.